Customer Service/Sales Support

Description

The ideal candidate must excel with people skills along with working with colleagues and customers. You must be capable of working in a fast-paced environment, while remaining organized and managing timelines. Must be responsible for administrative duties and assisting the sales department in gaining and keeping customers. You will be expected to have a high attention to detail and a great ability to communicate. You must have knowledge with all aspects of Microsoft Office. A background in the Cabinet/Cabinet Manufacturing Industry or background in the Building Materials Industry/Manufacturing or related field is a plus. As a customer/sales support employee you will develop strong product knowledge through hands-on training. Responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The customer/sales support is also responsible for monitoring sales and the performance of the sales team as well as recording sales data.

Requirements

• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Develop strong product knowledge of Corona Millworks product lines through our intensive training program.
• Provide quotes and sales support documents to customers.
• Order entry into internal databases
• Present oneself in a professional manner while interacting with clients visiting our facility.
• Maintain a database of clients through Corona Millworks systems.
• Follow up on orders and quotes submitted in a timely fashion.
• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Performs other related duties as assigned

Knowledge, Skills & Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization
• Some experience with the product or service to which the specialist will be assigned preferred
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Recording sales trends and liaising with account managers to develop sales strategies.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Reporting any unusual activity to your supervisors.

Minimum Qualifications:

• A high school diploma or equivalent.
• Customer service experience required.
• Experience in administration and high-volume office work may be advantageous.
• Strong analytical, organizational, and time management skills.
• Excellent team working, motivational, interpersonal, communication, and customer service skills.
• The ability to multitask and quickly switch your focus.
• Computer literacy, IT skills, and typing skills.
• An understanding of sales principles and customer service practices.