Director of Client Services

Achievement House is a well-established non-profit organization dedicated to empowering adults with intellectual and/or physical disabilities in San Luis Obispo County. Since 1957, Achievement House has been a leader in fostering independence, inclusion, and personal growth through vocational training, education, adaptive living skills, advocacy, and community living services. As the Director of Client Services, you will play a pivotal leadership role in overseeing and enhancing vocational and community-based day training programs, employment placement services, and related contracts. This is an opportunity to make a meaningful impact by supporting individuals with developmental disabilities in achieving their goals and participating fully in their communities, while working with a passionate and mission-driven team.

Responsibilities

• Oversee daily operations and case management for vocational and community-based day training programs and employment placement services.
• Supervise, mentor, and support program staff, including involvement in hiring, training, and professional development.
• Ensure compliance with internal procedures, as well as state and federal regulations and accreditation standards (including CARF, CCL, DOL, Regional Center, Department of Developmental Services, and Department of Rehabilitation).
• Assist in the development, implementation, and evaluation of program designs and vocational services to meet client needs.
• Collaborate with financial services to ensure accurate billing for vocational clients and contracts.
• Develop and implement marketing and public relations plans for vocational services.
• Participate in quality assurance activities, including satisfaction surveys and service evaluations.
• Support staff in client training and the implementation of individualized service plans using person-centered planning approaches.
• Assist with client screening, intake, and maintenance of accurate client records and documentation.
• Maintain positive communication with funding agencies, schools, families, and service providers.
• Promote and protect the rights of individuals served, ensuring their needs and preferences are prioritized.
• Ensure all program sites and contracts operate efficiently, safely, and in accordance with established procedures.

Qualifications

• Bachelor’s degree in psychology or a related field preferred; relevant experience may be considered in lieu of a degree with approval.
• Experience in case management within a human service delivery agency.
• Previous experience working with individuals with intellectual and/or developmental disabilities.
• Knowledge of Title 17 and Title 22 regulations and the vocational rehabilitation system.
• Strong written and verbal communication skills.
• Supervisory or leadership experience.
• Valid California driver’s license and proof of auto insurance; driving is an essential function of this position.
• Ability to pass a background check as required by law.
• Proficiency in computer and technology use.
• Ability to sit, stand, walk, bend, speak clearly, see, hear, and perform manual tasks; ability to lift up to 30 pounds.
• Flexibility and willingness to assist where needed while helping to develop employment opportunities and new work contacts.
• Bilingual skills are a plus, but not required.

Compensation

Annual salary: $70,304 .
A $250 sign-on bonus is currently being offered.

Benefits

• Extensive training to support your professional growth.
• Paid group life insurance for full-time employees.
• Paid vacation, sick days, and holidays for full-time employees.
• Paid medical insurance for full-time employees.
• Eligible employer for Public Service Loan Forgiveness (PSLF) .
• Vision and dental insurance.
• Simple IRA retirement savings plan.