Velodrome- Guest Service Representative
- Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, events, and policies.
- Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
- Assists supervisors in registering customers for programs, events, booking court and/or track rentals, and upselling VELO Sports Center merchandise when possible
- Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisors.
- Maintain VELO lobby and surrounding work areas clean and clutter free.
- Ability to help setup or breakdown volleyball, basketball and pickleball equipment as necessary.
- Routinely work with National federations, club organizations to assists with their needs (i.e. US National Cycling Team and US Para Cycling).
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 0-2 years of related work experience preferably in the sports/entertainment venue environment.
- Must be able to work evenings and are required to be available to work all weekends and holiday.
- Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain.
- Excellent customer service skills
- Ability to lift, push, pull up to 50lbs.
- Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
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