Operations & Office Manager (Los Angeles)

Fiona Hutton & Associates (FHA) is looking for a highly driven, organized Operations & Office Manager to cultivate and sustain a strong team culture for our California-based strategic communications and public affairs agency. This role is centered on creating a welcoming, collaborative environment that supports staff engagement, cross team connection, and firmwide morale while owning day to day operations and systems.

Recognized as one of the nation’s top independent communications firms and a pacesetter in industry best practices, FHA specializes in reputation management, corporate communications, policy advocacy, regulatory challenges, litigation support and public outreach campaigns for a blue-chip client roster. You’re not a number here or a cog in a publicly traded conglomerate wheel, you’re a member of a tight knit team of independent thinkers who get to collaborate on some of California’s most pressing and important issues.

‍

Our work and people are unique and featured nationally. FHA consistently earns high marks in annual rankings of public relations agencies, including PR Week’s list of Top US Public Affairs agencies, PRSA’s PRism Awards, Capitol Weekly’s Top 100 Influencers and the Los Angeles Business Journal’s Top Public Relations Agencies.

COOL STUFF YOU’LL GET TO DO:

• Create a professional, welcoming office environment that reflects our culture and sets our team up to do their best work every day.
• Own and bring order to our firm-wide calendars and travel - ensuring everything runs smoothly and nothing falls through the cracks.
• Build and maintain strong relationships with vendors while keeping supplies, equipment, and facilities running seamlessly.
• Help ensure our office is safe, accessible, and fully functional so the team can focus on what matters most.
• Play a key role in welcoming new team members by supporting thoughtful, organized recruitment and onboarding experiences.
• Bring our team together by supporting the planning and execution of staff meetings, events, and trainings that strengthen our culture.
• Serve as the go-to partner for our IT and systems, managing SharePoint, Zoho (CRM), and document platforms; leading new tech rollouts and trainings; and coordinating website updates with external partners.
• Keep the day-to-day humming by overseeing mail, phones, and the overall administrative flow of the office.

GREAT THINGS WE’LL DO FOR YOU:

• Results oriented culture that rewards success and individual achievement.
• Be clear about our mission and purpose – addressing some of California’s most important challenges and elevating our people.
• Ensure you’re challenged and motivated.
• Drive a culture that celebrates and recognizes your accomplishments and links them to the growth of the team and agency as a whole.
• Provide a supportive environment that focuses on team first.
• Structure monthly mentoring meetings and formalized performance evaluations with clear metrics.
• Provide a transparent environment where company goals and metrics are shared.

DESIRED SKILLSETS:

• 2+ years in office/operations management or similar role, preferably in professional services.
• Excellent organizational and communication skills.
• Detail-oriented, proactive problem-solver with ability to manage multiple priorities
• Proficiency with Microsoft 365 and common office software (SharePoint, CMR systems), basic IT troubleshooting skills.
• Curiosity and comfort in exploration of AI integration into workplace.
• Strong interpersonal skills, articulate and able to communicate effectively with clients and external audiences.
• Ability to work effectively and collaboratively with internal and external client teams.
• Awareness of importance of and commitment to driving culture – natural team builder.

WHAT WE OFFER:

When you package the right team with the right tools, you get results! We want all employees to feel valued through their work/life balance and compensation. As such, we offer competitive salaries and discretionary performance bonus, medical/dental/vision, 401k, PTO, professional development and mentoring, lunch and learns, team building events and employee recognition.

FHA embraces diversity, actively pursues equity, and cultivates an inclusive environment. We are committed to offering equal employment opportunities regardless of race, ancestry, national origin, gender identity, sexual orientation, age, religion, or disability.

This full-time salaried position will be located in the company’s Los Angeles office, with 5 days in the office required each week. Salary $71,000 – $85,000 depending on experience.

• Qualified candidates should submit a resume via [email protected].