Senior Staff Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Team

The Public Sector Digital Services team builds scalable applications that support government agencies like social benefits, grants, and case management—serving millions globally. As part of a fast-growing sector, we’re expanding our impact and looking for enthusiastic engineers who thrive in mission-driven environments.

Please Note: This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Role Overview

We’re seeking a Senior Staff Software Engineer with strong full stack development experience (expertise in end-end application development, maintenance, & deployment covering all platform and UI/UX aspects). This role involves hands-on coding, system design, and collaboration with stakeholders. You’ll contribute to building applications using the NOW framework. You will also be a mentor for colleagues and help promote knowledge-sharing.

What you get to do in this role

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the developer productivity
• Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
• A minimum of 12 years of hands-on experience, or an advanced degree with 8 years of full stack development
• Demonstrated experience using AI tools such as: OpenAI, Windsurf, Cursor etc.
• Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.
• Experience working across multiple technology stacks, including:
• Cloud Platforms: Azure, AWS
• Messaging Systems: Kafka, Dell Boomi
• Monitoring Tools: Splunk, Catchpoint
• Web Infrastructure: API Gateways, CDNs
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Advanced knowledge of data structures, algorithms, design patterns, and software performance tuning
• Advanced experience working with relational databases including development, troubleshooting and performance optimization.
• Demonstrated ability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
• Experience in end-end Custom Application development on ServiceNow platform is added advantage
• Operate with a higher degree of autonomy, level-head, acting as a force multiplier by identifying and solving ambiguous, product problems
• High-quality organizational and leadership skills, with the ability to strongly influence solution decisions without authority

Due to the nature of this role and its alignment with U.S. Federal customer requirements, only candidates who are U.S. Citizens, U.S. Naturalized Citizens, or U.S. Permanent Residents (Green Card holders) will be considered.

This position also requires successful completion of the USFedPASS (U.S. Federal Personnel Authorization Screening Standards) process, which includes:

- A credit check

- A criminal/misdemeanor background check

- A drug screening

- Verification of U.S. work authorization

These requirements are in accordance with applicable U.S. laws and federal contract obligations.

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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