Warehouse Manager - Freight Forwarder (Chinese Bilingual)

Our client offers a comprehensive international logistics enterprise, with specialties in international transportation, domestic freight, warehousing and distribution, packaging, foreign trade, and insurance agency. They are a licensed NVOCC, as well as a member of IATA, CTPAT, and WCA. Headquartered in Los Angeles, they have a branch office in New York, and partner offices in Chicago, Atlanta, Miami, Canada, and agents in 116 countries. They are searching for a Warehouse Manager.

The Warehouse Manager is responsible for overseeing the efficient receipt, storage, and dispatch of a wide range of goods in a logistics warehouse. The role ensures productivity targets are achieved and that all warehouse processes run smoothly, safely, and in compliance with company policies and regulatory requirements.

Key Responsibilities:
Warehouse Operations:

• Manage day-to-day warehouse operations, including inventory control, order fulfillment, shipping, and receiving.
• Ensure optimal utilization of warehouse space, equipment, and staff.
• Coordinate with transportation teams for the timely dispatch and delivery of goods.

Inventory Management:

• Monitor stock levels and maintain accurate inventory records.
• Implement and oversee cycle counts and annual physical inventory audits.
• Address inventory discrepancies promptly and accurately.

Team Management:

• Supervise, train, and evaluate warehouse staff (including pickers, packers, loaders, forklift operators, etc.).
• Ensure staffing levels are adequate for daily operational needs.
• Promote a positive, productive work environment.

Health & Safety Compliance:

• Ensure compliance with health and safety laws, standards, and regulations.
• Enforce proper use of personal protective equipment (PPE) and safe handling of goods.
• Conduct safety drills and training regularly.

Process Improvement:

• Identify inefficiencies and recommend process improvements to enhance productivity and reduce costs.
• Implement lean warehouse practices and standard operating procedures (SOPs).

Reporting:

• Prepare and present regular reports on warehouse performance, KPIs, and stock movement.
• Maintain accurate documentation for audits and compliance checks.

System Management:

• Use warehouse management systems (WMS) to monitor inventory and workflow.
• Collaborate with IT and operations to troubleshoot system issues and improve digital processes.

Requirements:

• Proven experience (3-5+ years) as a Warehouse Manager or similar role in a logistics or supply chain environment.
• Strong knowledge of warehouse operations and best practices.
• Experience with warehouse management systems (WMS) and inventory software.
• Excellent leadership and organizational skills.
• Good communication and interpersonal abilities.
• Ability to work under pressure and meet deadlines.
• Familiarity with health and safety standards and legal regulations.
• Forklift certification (preferred but not required).

Compensation: Commensurate with Experience, Benefits, PTO, 401(k).