Call Center Supervisor (Night Shift)
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- Lead a team of more than fifteen intake representatives.
- Create and manage intake representative work schedules.
- Audit and monitor intake representative calls with potential clients.
- Assist in signing up clients.
- Lead new hire training.
- Assist in client referral process and procedure.
- Bring a team-oriented and positive attitude to our Los Angeles office.Â
- Ability to work weekends and holidays.
- Ability to work on-site 3:00PM to 12:00PM
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- Ability to work evenings, nights, and weekends.
- Management experience is required (call center preferred)
- Bachelor's degree in relevant field at minimum.Â
- Experience working with entry-level workforce.
- Experience working in sales.
- Experience working in a call center.
- Charismatic and professional.
- Experience working in a law firm setting, preferably in personal injury or employment.
- Experience working with Salesforce or legal CRM a plus.
- Must be able to work weekends and holidays.
- Bilingual is preferred but not required.
- $80,000 - $100,000 depending on experience
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- Paid time off and paid holidays
- Opportunities for growth and advancement
- Team outings and sponsored events
- Employee referral bonus programs
- Firm-paid Medical HMO with affordable upgrades
- Firm-paid Life and AD&D insurance
- Low-cost Dental and Vision plans
- 401k
- FSA (Flexible Spending Account)
- EAP (Employee Assistance Program)
- Pet InsuranceÂ
Strive for Excellence. Fight for Justice. Foster Unity.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance
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