IT Help Desk Support - Level II (MSP)
Summary
Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities- End-User assistance
- Point person with Windows Desktop related issues
- Assist with Windows Servers
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Network Services and Equipment Installation
- LAN/WAN Installation and Maintenance Support
- Network Hardware Support and Installation
- Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
- Having worked with a Managed Services Provider (MSP) in the past is a MUST!
- Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
- PSA (or Ticketing) software experience (i.e. Autotask)
- History of network and firewall administration (Sonicwall & Meraki).
- Basic knowledge of network, server, and workstation troubleshooting knowledge.
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow
Recommended Jobs
Assistant Clinical Research Coordinator
Job Description Job Description About this Role: The Assistant Clinical Research Coordinator (ACRC) supports the planning, coordination, and execution of clinical research studies within a hea…
Penetrant Level 2 - 1st Shift (5:00 AM - 1:30 PM) Aerospace/Manufacturing
Consolidated Precision Products (CPP) is currently looking for an Penetrant Level II on 2nd Shift to join our Rancho Cucamonga team! They will be reporting to our NDT Supervisor at our aerospace found…
Associate Product Manager - Vault CRM Suite
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Sales Suppervisor (Full-Time)
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original …
Software Engineer - Fraud
Description For this position, we are looking for a full stack backend engineer, who will be working directly with the developers and architects. Qualified candidates will be founding members of a…
Bowl Shop Team Member
Job Description Job Description Tips for team members average $7-$10 per hour so, with $16.90 base pay to start, you could earn up to $26.90 per hour! Team Members must work a minimum of one s…
Mortgage Loan Officer
Job Description Job Description At Motto Mortgage Ready , we help Loan Officers build successful, long-term careers by providing the leads, resources, support, and opportunities they need to gr…