Call Center Trainer

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Salary: $26/hr

Location: Hybrid, 1-2 days a week in Roseville/Sacramento CA area

As a Professional Trainer, you can contribute your skills as we harness the power of technology to help our team and clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Our company empowers you to help clients deliver better health and human services outcomes using innovative technology and solutions, enabling you to design your career for growth, new possibilities, and refinement of your valuable skills. Here are the details on this position.

Your role in our mission

• Work with a team to assemble a high-impact and wide-reaching curriculum of eLearning modules, webinars, and other learning offerings. Deliver internal training, client trainings, and trainings to our clients' audience the healthcare industry, and perform needs analysis as appropriate to determine training needs.
• Create and edit engaging learning activities and course content using a variety of authoring tools, including Articulate 360, Inquisiq and MS Office tools.
• Follow project standards and approved styles and assure the quality of content through self-checks, peer review, course survey and functional testing.
• Participate in the development, updating, and delivery of a comprehensive annual Training Plan that covers staff and client/member/provider training available with a training calendar that adjusts monthly because of client feedback, proactive support findings, policy changes, and other opportunities to improve.

What we're looking for

• Excellent public presentation and speaking skills, as well as the ability to effectively communicate in small groups.
• Have experience in the healthcare industry in insurance, provider, IT, operations, or administration preferred.
• Strong technical writing skills including excellent spelling, proofreading, and editing skills.
• Attention to detail and strong organization skills.
• Ability to work independently, follow project schedules, and adhere to internal timelines, client deadlines, and delivery deadlines.

What you should expect in this role

• Must be a resident of the state of California.

Hybrid work environment 1-2 days a week in the office as needed for face-to-face and client meetings with the remainder of time remote work. The office is located in the Roseville/Sacramento area.

Job Type: Full-time

Pay: $26.00 per hour

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• call center trainer: 2 years (Preferred)
• healthcare: 2 years (Preferred)

Work Location: Hybrid remote in Sacramento, CA