Operations Delivery Manager
- Build and maintain forward-looking workforce plans aligned to vehicle deployment and testing schedules across the United States and Japan
- Monitor workforce capacity and identify operational coverage gaps
- Coordinate overtime requirements and workforce adjustments where required
- Partner with Talent and People teams to support hiring and onboarding plans
- Act as the key operational liaison for Fleet Ops workforce planning across assigned geographies
- Work closely with local points of contact, Shift Leads, and regional Fleet Ops stakeholders to maintain operational continuity
- Support alignment between regional operational requirements and global workforce standards
- Share operational readiness updates, risks, and mitigation plans with leadership
- Manage and maintain scheduling standards and systems for the region
- Ensure workforce schedules align with local labour laws, contractual obligations, and compliance standards
- Support escalation processes and workforce governance protocols
- Maintain workforce planning documentation and regional scheduling processes
- Coordinate leave planning and workforce utilisation to ensure healthy operational coverage
- Track workforce trends and utilisation metrics across assigned regions
- Support planning for off-site testing, remote deployments, and roadshow activities
- Coordinate regional partner days and operational support activities
- Be the main point of contact with People to ensure that users are correctly assigned on our internal software suite
- Support invoice coordination and vendor-related operational processes
- Assist with operational escalations where required
- Contribute to operational process improvements and planning standardization initiatives
- Experience in workforce planning, operations coordination, or fleet/logistics management
- Strong organizational and stakeholder management skills
- Experience coordinating across multiple operational teams or regions
- Understanding of labour compliance and workforce governance
- Ability to work effectively with regional stakeholders and local operational teams
- Strong analytical and problem-solving capabilities
- Experience supporting fleet operations or mobility services
- Experience working across international or multi-region operations
- Familiarity with operational planning tools and scheduling systems
- Experience supporting remote deployments or testing operations
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