Senior Property Manager / Director of Property Management Operations

Location: Greater Toronto Area

Compensation: $100,000–$115,000 Base Salary + Benefits + Mileage + Performance Incentives + Client Acquisition Bonus

Type: Full-Time, Permanent

License Required: CMRAO General Licence (Mandatory)

About GIA Property Management

GIA Property Management Ltd. is a rapidly growing, boutique condominium management firm serving corporations across the GTA. As we continue to expand, we are adding a senior operational leader to elevate our service standards, strengthen staff development, and support the company’s next stage of growth.

This is a high-impact role suited for an experienced General-Licensed Property Manager who excels in both operations and leadership, and is ready to work directly with ownership to help shape the future of the organization.

Role Overview:

The Senior Property Manager / Director of Property Management Operations will oversee the day-to-day performance of three property managers:

• One seasoned PM with nearly a decade of experience
• Two up-and-coming PMs with 3+ years of experience (limited licence holders) developing toward full licensing
• Supported by a junior administrator/PM assistant

In addition to leadership responsibilities, the Senior PM will personally manage a modest portfolio of approximately five sites (±225 units), including one major onsite account and a balanced selection of stable corporations.

This role reports directly to the CEO and CFO and is positioned as the senior operational authority within the company.

Key Responsibilities

Leadership & Team Oversight

• Provide daily leadership, mentorship, and oversight to a team of 3 PMs plus junior administrator
• Conduct regular check-ins, file reviews, and structured coaching sessions
• Standardize operating procedures and ensure PM team compliance
• Support PMs with escalated client matters and provide guidance on complex governance, financial, or operational issues
• Attend selected board meetings to ensure consistency and strengthen relationships

Operational Excellence

• Review and approve monthly management packages prior to distribution
• Oversee accuracy and timeliness of financial reporting, budgets, and annual planning
• Ensure portfolio-wide compliance with the Condominium Act, CMRAO requirements, and company SOPs
• Coordinate with the CFO and accounting team to support accurate financial statements and reserve planning
• Implement performance metrics, workflow improvements, and quality control initiatives

Portfolio Management (±5 Sites, ±225 Units)

• Serve as the primary property manager for a balanced portfolio of approximately five condominium corporations
• Provide onsite presence at key buildings as required
• Lead board meetings, AGMs, and budgeting cycles
• Prepare monthly operating reports, correspondence, and contract renewals
• Manage CAPEX coordination, tendering, and vendor management

Strategic & Executive Support

• Collaborate with the CEO and CFO on growth strategy, client onboarding, and service optimization
• Assist in integrating new clients, establishing operational standards, and managing transition plans
• Participate in business planning, service development, and long-range operational structure

Qualifications

• CMRAO General Licence (required)
• 5–10+ years of direct condominium management experience
• Strong leadership, coaching, and team-building capabilities
• Expertise in financial management, budget development, and condo governance
• Proven ability to handle complex sites and high-demand boards
• Excellent written and verbal communication skills
• Strong organizational discipline, prioritization, and problem-solving ability
• Solid proficiency in Microsoft Office (especially Word and Excel); experience with other spreadsheet and word-processing platforms is an asset
• Experience standardizing workflows or leading operations is an asset

Compensation

• Base Salary: $95,000–$115,000
• Full group benefits package
• Mileage and cellphone allowance
• Performance incentive / annual bonus based on team performance, client satisfaction, and operational KPIs
• Client Acquisition Bonus: candidates who bring existing clients with them will receive an additional compensation incentive based on the size and value of the corporation(s) brought to GIA (e.g., fixed signing bonus, short-term revenue share, or accelerated performance bonus, to be agreed individually)

Why Join GIA?

• Lead a strong and motivated PM team with a range of experience
• Work directly with ownership (CEO and CFO)
• Manage a right-sized portfolio that allows for proper leadership focus
• Help build and shape the operational foundation of a growing company
• Competitive compensation with upside opportunity
• Boutique culture with the ability to influence change and drive improvement

How to Apply

Please submit your resume and a brief cover letter outlining:

• your leadership experience,
• your PM portfolio background, and
• (optionally) whether you may bring any clients with you.

Only candidates with a CMRAO General License will be considered.