Senior Information Technology Specialist (GIS)

This recruitment is open until filled and may close at any time.

SELECTION PROCESS:

Application materials will be carefully reviewed to identify those candidates who meet the minimum qualifications for this position. Individuals who are best qualified will be invited to participate in a panel interview. All candidates who pass the panel interview will earn placement on the eligible list, which may be used for current and future vacancies in the job classification.

• Serves as a technical expert within area of assignment, providing guidance and direction to staff and resolving complex problems; participates in developing strategic plans for systems and applications development and modification within area of expertise

• Answers questions and provides information to system and application users in other City departments and divisions; analyzes questions and recommends appropriate corrective action

• Develops, updates, maintains, and enhances technology solutions in the area of assignment; researches and evaluates solutions; provides recommendations related to business processes and the development and/or improvement of hardware, software, systems, or applications in order to deliver enhanced service and outcomes, such as faster processing times and automating manual or inefficient processes; recommends and/or implements operating system adjustments to maximize application performance

• Communicates and coordinates with staff in other City departments and divisions on business process technology needs within the area of assignment; facilitates and oversees the analysis and design of technology solutions to make sure business needs are met

• Monitors the operating performance of hardware, software, systems, or applications; performs testing, maintenance, and upgrades as necessary; ensures operational effectiveness and data security

• Serves as the administrator for complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies

• Translates system specifications and requirements into logical system processes; acts as a liaison with end users in support of data needs and reporting; using GIS and related software and hardware in conjunction with relational database management systems, designs, programs, develops, troubleshoots, implements and documents geographic information systems and databases to produce maps, reports, files, statistical analysis, and other specialized user needs

• Provides customer support for hardware, software, systems, and applications in area of assignment; develops and implements user training

• Coordinates with vendors to provide technology solutions; serves as liaison with vendors to resolve issues and maintain systems

• Monitors and evaluates the efficiency and effectiveness of service delivery methods, policies, and procedures; identifies opportunities for improvement; implements recommendations

• Manages and coordinates assigned information technology projects

• Participates in developing and analyzing work plans, processes, systems and procedures to achieve division goals, objectives and work standards and implement projects

• Trains, leads, and provides technical guidance to Information Technology Specialists regarding work methods and procedures; provides guidance in using more advanced technologies and solving hardware and software problems; checks work in progress and upon completion

• Prepares complex reports, correspondence, and other documents; participates in committees; attends meetings, conferences, and training sessions

• Maintains current knowledge of new trends and innovations in the field of information technology; attends and participates in professional group meetings; participates in professional development activities

• Maintains the security and integrity of confidential and proprietary information and computer facilities

• Assists in the development and maintenance of Citywide information technology standards, policies, and procedures

• Principles and practices of contemporary information technology management, including computer system administration, software design, and programming, testing, documentation, and reporting

• Current technology goals, objectives, and trends

• Principles, practices, methods, and techniques used in the installation, troubleshooting, and maintenance of systems, applications, and hardware

• Common operating systems, database platforms, and programming languages

• Project management standards, methodologies, tools, and processes

• Information systems security concepts, practices, and methods

• Principles and practices of relational database design and administration

• Principles and practices of customer service

• Research and technical report writing methods and techniques

• Principles and practices of leadership, teamwork, and conflict resolution

• As assigned, principles and practices of Geographic Information Systems, including drafting and mapping procedures and civil and mechanical engineering nomenclature

• As assigned, advanced knowledge of the design and development of a variety of web-based, mobile, and desktop applications

• Operate modern office equipment including computer hardware, software, and testing devices

• Operate a motor vehicle safely

• Read, absorb, apply, and explain advanced technical information

• Troubleshoot system and application problems using logical and methodical processes

• Exercise sound independent judgment, decisiveness, and creativity within established guidelines

• Evaluate situations, identify problems and trends, project consequences of proposed actions, and implement recommendations in support of goals

• Prepare and maintain clear, concise, and complete training materials, technical reports, recommendations, and correspondence

• Plan, organize, and lead tasks and projects in order to meet deadlines

• Work both independently and as a cohesive team member

• Communicate ideas, concepts, and recommendations clearly, both orally and in writing, to both information technology colleagues as well as end users

• Interface with users on a non-technical level to troubleshoot and research solutions to technology problems

• Establish and maintain effective and cooperative working relationships with those encountered in the course of work

• Plan, assign, coordinate, and evaluate the work of assigned staff

The City of Tustin offers a comprehensive compensation and benefit program that includes: FLEXIBLE BENEFIT PLAN The City provides a specific dollar amount to each employee to use toward the purchase of individual or family health coverage, dental plans, vision coverage, additional life insurance, deferred compensation, and other optional benefits. Currently, the flexible benefit amount for Employee + 2 is $1950 per month. The City contracts through CalPERS medical program (PEMHCA) which offers multiple PPO and HMO options for health insurance providers. Employees also have the choice of Delta Dental PPO or HMO plans. RETIREMENT Employees will be enrolled in a defined benefit (pension) plan with the California Public Employees Retirement System (CalPERS). CalPERS determines the retirement plan in which a new employee will be enrolled based on the individual's membership status with CalPERS or a reciprocal retirement system on the individual's first day of employment with the City. Classic CalPERS members will be enrolled in the 2% @ 60 plan, with an employee contribution of 10% (pre-tax). New CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee contribution of 6.25% (pre-tax). The City does not participate in Social Security, though participation Medicare is mandatory (1.45% employee contribution).

DEFERRED COMPENSATION Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program and the City contracts with Nationwide Retirement Services. GENERAL LEAVE General Leave may be used for vacation and/or illness. Annual accrual amounts increase from 160 to 248 with years of service. ADMINISTRATIVE LEAVE Management employees receive up to 80 hours of Administrative Leave annually. HOLIDAYS The City has 13 paid holidays per calendar year. LIFE INSURANCE Full-Time employees receive a $200,000 life insurance policy. LONG-TERM DISABILITY The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident. UNIFORM ALLOWANCE Deputy Police Chief and Police Captains will receive an allowance of $16.50 biweekly, up to a maximum of $429 per year for care and maintenance of City uniforms. ALTERNATIVE WORK SCHEDULE The 9/80 alternative work schedule is available for most full-time positions. RETIREE HEALTH INSURANCE Employees who retire from the City of Tustin with ten (10) years of full-time service and continue enrollment in the City's health plan are eligible for reimbursement of $350 per month toward retiree health insurance costs. Employees first hired into a benefitted position with the City of Tustin prior to July 1, 2011 are eligible for this benefit after five (5) years of service. TUITION REIMBURSEMENT After passing the probationary period, employees may request reimbursement up to a maximum of $4000 per calendar year for tuition and related expenses when attending a community college or four year university. EDUCATIONAL INCENTIVE PAY Deputy Police Chief is eligible to receive $575 per month for a Bachelor's degree and $600 per month for a Master's degree. EMPLOYEE ASSISTANCE PROGRAM Employees are enrolled in an Employee Assistance Program that provides a variety of legal and counseling services. MEDICARE All newly hired employees contribute a portion of gross salary for Medicare coverage. The employee contribution to Medicare is 1.45%. SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.