Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Prep Cook
$16.50 per hour - $23 per hour Our Prep Cooks make all the magic possible. They put their heart into ensuring the kitchen and line is properly stocked with the necessary items to complete f…
Explore Coastal Comfort as a Ventura RN Travel Nurse!
RN Home Health job in Ventura, CA Unleash your potential as a travel RN in beautiful Ventura! Escape the monotony of undervalued roles and embrace the vibrant coastal culture. Picture yourself thrivi…
Assistant Controller
Description We are looking for an experienced and detail-oriented Assistant Controller to join our team in Marin County, California. This role plays a key part in managing financial operations, ensur…
Medical Assistant
About The Wellness Plan The Wellness Plan Medical Centers (TWP) is comprised of five medical centers located in metro Detroit. We are committed to delivering quality primary care and health service…
Director of Behavioral Intervention
Are you passionate about transforming student outcomes through healing-centered, data-driven interventions and systems-level leadership? About The Role The Director of Behavioral Intervention pla…
Assistant General Manager
Are you ready for a Whirl’d Class Job at Jamba? Then join our smoothie squad! Why go to work when you can come to Jamba! If you are an energetic and ambitious individual looking for a career with …
Global Supplier Business Manager
Global Supplier Business Manager Location Milpitas, CA : Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic …
Cake Decorator at Babycakes Bakery
Job Description Job Description BABYCAKES is searching for an experienced Cake Decorator to join our amazing team! We specialize in cakes of all shapes & designs and cupcakes. Our bakery is loca…
Quality Engineer - Manufacturing
Job Description Job Description Join Our Team in Huntington Beach, CA as a Quality Engineer. Dependable. Enthusiastic. Driven to succeed. Bring your manufacturing skills to a role that has di…