Account Executive (Growth)

Who We Need

The Growth Account Executive will increase ARPA (Average revenue per account) by upgrading customer packages and selling them new communications suite products (telephony infrastructure, embedded communications, AI Virtual Assistant). You will own the full sales cycle, from initial contact to onboarding and expansion, and will be responsible for achieving and exceeding monthly sales quotas.

Responsibilities

• Increase the monthly revenue from accounts through SaaS upsells and cross -sells.
• Upgrade customers to premium SaaS packages.
• Sell Workiz's embedded Communication and AI products to our existing software customer base.
• Become a product expert on Workiz’s suite of FSM, AI and communication offerings.
• Lead consultative sales processes, recommending and advising customers on the best-suited product upgrades/upsells.
• Manage a pipeline of potential upsell deals through phone calls, email campaigns, and scheduled meetings.
• Lead the entire upsell process, including product demonstrations, value proposition explanations, price negotiations, and closing the upsell.
• Assist customers with onboarding/migrating their communication platform to Workiz and optimizing related software configurations.
• Provide customer feedback to the product team regarding enhancement requests.
• This role requires a high degree of flexibility, supporting multiple teams and functions as needed. It demands adaptability, cross-functional collaboration, and the ability to pivot between responsibilities to meet evolving business needs.

This is a hybrid role working Tues, Wed and Thurs in office and Mon and Fri working remote. This role is open to candidates in the San Diego, CA and Austin, TX areas only.

Salary range for this position is $80,000 - $93,000 DOE.

Why Join Workiz?

We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities. 

Why You’ll Love Being a Workizer:

Fuel your passion (and have a blast doing it!): You won't just sell a product you believe in, you'll work alongside a team that makes every day exciting!

Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight.

Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other.

Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working.

We take our work seriously, but we know how to let loose and celebrate our wins!

Perks

Fuel Up & Unwind: We keep our kitchen stocked with top-notch coffee and a variety of snacks to energize your day. 

Four-Legged Friends Welcome: Bring your furry co-pilot to work and join our pack of friendly pups. 

Bonding Beyond Desks: We believe in building strong teams, both inside and outside the office with our office book club, catered lunches and office happy hours. 

Unleash Your Inner Gamer: Take a break and recharge in our game room, featuring a stocked fridge, a pool table, a dartboard, mini putting green, and gaming systems. 

Compensation and Benefits

Market-level compensation based on experience $85,000 - $93,000 On-Target Earnings. 

Workiz provides a comprehensive benefits package, featuring employee stock options, Medical, Dental, and Vision coverage options, and up to a 4% match on 401k contributions. 

Sick Leave: 5 days per year

Vacation Leave: 14 days per year plus 2 Floating Holidays to use each year

Inclusivity Statement

At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.

REQUIREMENTS

Minimum Qualifications:

• 2+ years experience in sales or account management with a proven track record of exceeding goals.
• Strong written and verbal communication skills; ability to establish rapport with customers at all levels, primarily via email and phone.
• Ability to multitask and manage a high volume of customer interactions.
• A creative problem-solving approach and excellent consulting skills
• Strong work ethic and ability to adapt to rapidly changing environments.

Bonus Points:

• Previous experience selling SaaS or communication products.
• Knowledge of CRM software like Hubspot or Salesforce.
• Experience negotiating in consultative sales environment.
• Previous work in Field Services or Field Service Management software.