Carts Co-worker
Job Responsibilities:
- Provides friendly, safe, and efficient car loading and/or unloading service, while maintaining a clean loading zone by removing strapping, excess carts, and cardboard.
- Ensures all physical shopping tools throughout the store layout are monitored and filled to par levels during open business. This includes all carts, pencils, yellow bags, maps, twine, etc.
- Ensure physical shopping tools are filled at closing and ready for the next opening business day. This includes all carts, pencils, yellow bags, maps, twine, etc
- Monitor the condition of physical and digital shopping tools and report any IT issues accordingly and remove any physical stands/tools that are not in safe condition.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Support in other customer service areas (FSHO, Exchanges & returns, Click & Collect) as needed.
- When supporting Full Serve Hand Out (FSHO), provides customers with a simple and efficient handout experience.
- When supporting in Returns, ensures products and equipment are properly staged for next step in process.
- When supporting Click & Collect, create a positive customer experience by ensuring accurate orders are handed over to customers.
Skills:
- Assists customers in the loading zone and ensures Shopping tools are readily available during the entire shopping journey. Maintains the flow of carts/baby strollers throughout the store to ensure maximum availability to the customer to strengthen companies’ position as the best home furnishing store.
Education/Experience:
- Minimum of 2 years of experience in a warehouse, with stocking, restocking, scanner and Inventory.
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