Automotive Repair Service Writer / Service Advisor
Job Description
Job Description
Benefits:
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Competitive Compensation
- Great Work Environment
- Career Advancement Opportunities
We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Auto Repair Service Writer / Service Advisor to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment. Responsibilities
- Deliver superior customer service as the first point of contact for service customers
- Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs
- Provide exceptional customer service that delivers repeat business
- Accurately document customer concerns and vehicle symptoms
- Create, manage, and update repair orders
- Communicate vehicle diagnostics and repair needs clearly to technicians
- Explain recommended repairs and maintenance services to customers
- Upsell necessary and recommended repairs and preventative maintenance ethically
- Provide timely status updates throughout the repair process
- Coordinate with technicians, vendors, and customers to ensure smooth workflow
- Schedule, confirm, and follow up on service appointments
- Maintain a professional appearance, positive attitude, and high energy level
- Multitask efficiently in a fast-paced automotive repair environment
- Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician
- Strong automotive repair knowledge and technical understanding
- Excellent communication, sales, and customer service skills
- Proven service sales ability
- Proven ability to maintain 5-star customer satisfaction ratings
- Experience working with repair shop management software
- Comfortable using computers, texting, and digital communication tools
- Ability to work effectively in a team-oriented, process-driven environment
- Familiarity with diagnostic and testing equipment
- High school diploma or equivalent
- Energetic, positive team player, and reliable
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