Worker

Comprehensive Perinatal Service Program Worker

The Comprehensive Perinatal Services Program (CPSP) worker is an integral member of the Prenatal Care Team. The CPSP Worker interacts with pregnant and postpartum patients as they navigate and community prenatal services, and is responsible for a variety of clerical, lab, education, and follow-up duties. This position reports to the Clinic Manager. Supervisory Responsibilities: None

Duties/Responsibilities:

• Provides client orientation to the CPSP program through Medi-Cal as well as explanation of all related support services available to BHS patients.
• Participates in trainings provided by the CPSP program to further education and keep current with industry changes, clinical requirements, communication with local and regional representatives of the CPSP program and is a liaison between various providers who may be treating the patient.
• Includes rooming patients, taking and recording vital signs and other patient data, carry out appropriate standing orders, etc.
• Transcribes patient history and other tracked data elements into EHR
• Checks-out prenatal and postpartum patients after visits (transmit orders, provide order instruction to patient, schedule follow-up appointments, process referrals, etc.)
• Performs preparation of chart, including tracking of labs, imaging, referrals and procurement of medical records, for patient visits
• Assists with review of patient chart prior to closure related to CPSP services.
• Dispenses Prenatal Vitamins (if needed)
• Performs in-house testing, including pregnancy testing (if needed), and documents results, may perform other MA related duties such as vaccinations, EKG, assistance with OB/GYN procedures related to postpartum care and examination, etc.
• Follows-up with patients between visits regarding appointments, labs, referrals, etc.
• Uses electronic portals to obtain outside reports and other records
• Assists with the ordering and maintaining supplies as well as organization of the prenatal education materials
• Checks work email and mailbox on a daily basis
• Performs other duties and tasks as needed and developed by Prenatal Team

Required Skills/Abilities:

• Demonstrates knowledge of medical principles and practices
• Demonstrates knowledge and use of clinic policies and procedures as well as applicable federal and state rules and regulations
• Successfully gathers and uses information, procedures, materials, equipment and techniques required for position
• Demonstrates ability to effectively use Electronic Health Records system (EHR)
• Demonstrates the ability to anticipate patients' needs and deliver services and respond to patients in a timely, accurate, courteous, respectful and friendly manner
• Demonstrates ownership, initiative, attention to detail, and follow-through
• Approaches problem-solving by focusing on patients first
• Advocates for care that best serves the patient
• Addresses patient complaints/problems in a timely manner
• Oral and written communication is clear, concise, accurate, positive and respectful
• Demonstrates comprehension of oral and written questions, instructions, and information rapidly, thoroughly, and accurately
• Response to oral and written questions, instructions, and information is timely and appropriate
• Collaborates and communicates effectively with other members of the care team
• Effective in offering support and assistance to others, in obtaining information from others, and in supplying information to others
• Uses critical thinking and common sense to analyze situations, make timely and valid decisions, and take appropriate actions
• Demonstrates good judgment in making decisions

Education and Experience:

• HS Diploma or G.E.D required
• Graduation from an accredited Medical Assisting program with expectation that certification will be completed within 1 year of hire
• 2 years' experience in prenatal care preferred.

Physical Requirements:

• Must be able to sit or stand for varying lengths of time throughout the day
• Must be able to operate a computer by mouse, touchpad, and keyboard
• Must be able to occasionally lift up to 15 pounds (i.e. boxes of supplies as needed)