Personal Injury Case Manager

Location: Burbank, CA
Employment Type: Full-Time
Compensation: $30 - $40 per hour, DOE

About the Role

Block LLP is seeking an experienced Personal Injury Case Manager to oversee pre-litigation personal injury matters from intake through settlement. This role is ideal for a highly organized and proactive professional who thrives in a fast-paced environment, takes ownership of their caseload, and is committed to delivering exceptional client service.

The Case Manager serves as a primary point of contact for clients, medical providers, insurance carriers, and internal team members. The ideal candidate has a strong understanding of personal injury claims, insurance processes, medical treatment coordination, and case management, while maintaining a high level of professionalism, empathy, and attention to detail.

About Block LLP

Block LLP is a rapidly growing plaintiff personal injury law firm dedicated to delivering exceptional results and exemplary service to our clients. We are passionate about helping injured individuals and families navigate some of life's most challenging moments with compassion, advocacy, and expertise.

Our culture is built around five core values: Vibrant Culture, Teamwork, Relentless Pursuit of Excellence, Dependability, and Exemplary Service. These values guide how we support our clients, collaborate with one another, and approach our work every day.

What You'll Do

Case Management

• Manage a full pre-litigation personal injury caseload from intake through settlement.
• Review police reports, incident reports, medical records, and intake documentation.
• Identify insurance coverage, request and analyze policies, and confirm policy limits.
• Open claims with insurance carriers and maintain ongoing communication throughout the life of the case.
• Monitor statutes, deadlines, and key case milestones.

Medical Records & Treatment Coordination

• Coordinate medical treatment and follow up on client care.
• Track treatment progression and ensure timely collection of medical documentation.
• Request, review, and organize medical records and billing.
• Assist in evaluating damages and supporting case development.

Demand Preparation & Case Resolution

• Help prepare demand packages, including liability summaries, medical summaries, and damages documentation.
• Assist attorneys with settlement negotiations and pre-litigation strategy.
• Ensure all supporting documentation is complete and organized for settlement discussions.

Client Communication

• Serve as a consistent and compassionate point of contact for clients.
• Provide proactive updates and manage client expectations throughout the claims process.
• Educate clients on the personal injury process and next steps.
• Deliver exceptional customer service while building trust and confidence with clients.

Team Collaboration & Operations

• Maintain accurate case records within the firm's case management system.
• Collaborate closely with attorneys, litigation teams, and management.
• Ensure compliance with firm procedures, best practices, and documentation standards.
• Contribute to team goals, process improvements, and operational efficiency initiatives.

Requirements

• Minimum of 2 years of experience in personal injury case management.
• Strong understanding of liability, damages, medical treatment, and insurance claim processes.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage a high-volume caseload while maintaining quality and accuracy.
• Strong follow-up skills and sense of ownership.
• Ability to work independently while collaborating effectively with team members.
• Proficiency with case management software and Microsoft Office applications.

Preferred Qualifications

• California personal injury experience.
• Experience preparing demand packages and supporting settlement negotiations.
• Experience coordinating medical treatment and reviewing medical records.
• Experience working in a high-volume plaintiff-side personal injury law firm environment.
• Bilingual English/Spanish is a plus.

Benefits

• Opportunity to make a meaningful impact on clients during challenging times.
• Collaborative and supportive team environment.
• High-growth law firm with opportunities for advancement.
• Performance-based bonus opportunities.
• Firm-wide events, team outings, and celebrations.
• Fully stocked kitchen with snacks, beverages, and coffee.
• Competitive compensation package.
• 9 paid firm holidays annually, plus additional paid time off.
• 401(k) retirement program.
• Career growth and advancement opportunities.
• Meaningful work that helps injured individuals and families obtain the support and compensation they deserve.

Apply Today

If you're an experienced personal injury case manager looking to grow your career with a team that values excellence, teamwork, and exceptional client service, we'd love to hear from you.

Block LLP is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.