Personal Injury Case Manager

We are seeking an experienced Personal Injury Case Manager to manage pre-litigation personal injury matters from A–Z. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of their caseload, and understands the full lifecycle of a PI claim- from intake through settlement.

The Case Manager serves as a primary point of contact for clients, medical providers, insurance carriers, and internal team members, ensuring each case is handled with urgency, accuracy, and compassion.

Key Responsibilities

• Manage a full pre-litigation personal injury caseload from intake through settlement
• Review police reports, incident reports, and intake documentation
• Identify coverage, request and analyze insurance policies, and confirm policy limits
• Open claims with insurance carriers and maintain ongoing communication
• Coordinate medical treatment, follow up on care, and track treatment progression
• Request, review, and organize medical records and billing
• Monitor statutes, deadlines, and case milestones
• Help prepare demand packages, including liability summaries, medical summaries, and damages documentation
• Assist attorneys with settlement negotiations and pre-litigation strategy

Client Communication

• Serve as a consistent, empathetic point of contact for clients
• Provide proactive updates and manage client expectations
• Educate clients on the PI process and next steps
• Maintain a high standard of client service and professionalism

Internal Coordination & Systems

• Accurately update case management software and internal tracking systems
• Collaborate closely with attorneys, litigation teams, and management
• Ensure compliance with firm procedures and best practices
• Contribute to team goals, firm initiatives, and process improvements

Requirements

• Minimum 2+ years of experience in personal injury case management
• Strong understanding of liability, damages, medical treatment, and insurance processes
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and deadline-driven
• Ability to manage a high-volume caseload without sacrificing quality
• Strong follow-up skills and sense of ownership
• Experience with case management software preferred
• California PI experience strongly preferred

Benefits

• Compensation & Benefits
• $25-$40 an hour based on experience
• Robust PTO program (time off accrual and firm holidays)
• 401(k) retirement program
• Performance-based bonuses and growth opportunities
• Culture & Perks
• Supportive, team-oriented work environment
• Firm-wide events, team outings, and celebrations
• Fully stocked kitchen with snacks, drinks, and coffee
• Growth-focused culture with real advancement opportunities
• Leadership that values accountability, teamwork, and excellence