Telecom Analyst

Job Description and Duties

This position supports CDPH’s mission and strategic plan by delivering reliable and efficient telecom services statewide, with a primary focus on wireless device management. The incumbent provides technical support services to over 3,800 CDPH staff, located across California, ensuring telecom infrastructure aligns with operational and administration mandates. The Analyst II is independently responsible for managing wireless devices—including activations, upgrades, suspensions, replacements, troubleshooting, and usage tracking—to ensure accurate inventory and uninterrupted program operations. The Analyst II also supports wired telecom needs during office moves, including coordinating Voice over Internet Protocol (VoIP) installations, call routing setups, and service repairs. Additional duties include working with vendors and program staff on service requests, maintaining telecom databases and SharePoint resources, processing specialized service orders, and resolving issues to keep statewide communications running smoothly to support uninterrupted program operations.

The incumbent works under the direction of the Supervisor I of the Telecom Unit.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

TELEWORK INFORMATION :

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this posit ion is identified in the attached duty statement.

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Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # 518619 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email [email protected] for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience supporting wireless services, including activations, upgrades, suspensions, replacements, and troubleshooting
• Ability to coordinate wireless service requests, manage inventory, and track usage accurately
• Skill in resolving wireless billing discrepancies and reviewing invoices for accuracy
• Strong communication skills when working with staff, vendors, and service providers
• Experience maintaining telecom documentation using SQL, Access, or SharePoint
• Ability to manage multiple requests, prioritize effectively, and work independently
• Strong attention to detail, judgment, dependability, and customer - service orientation

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ) Instructions:

Describe the roles and responsibilities you have had in the following areas:

a. Analytical and/or technical

b. Clerical and/or customer service

For each area, please include the position(s) in which you performed these duties, the length of time spent, including start and end dates (month and year) for each position, and your level of responsibility. If you have academic education from an accredited college or university, provide a brief timeline including the number of units obtained. If your experience is in the Analyst I classification, please specify your range.

Note: Applicants are not expected to have experience or education in all areas. For a glossary of terms, please click .

Please ensure your SOQ follows these guidelines: no more than two pages, single spaced, formatted in 12-point Arial font. Failure to follow these guidelines, may result in disqualification from consideration for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting . Any applications received that do not provide a written response to the SOQ may be rejected .