Shop Manager - Anaheim

At LEHR, our mission is to provide a superior customer experience, supply only the best quality brands, and achieve the highest degree of workmanship in every vehicle we create with individual pride. We achieve this by placing the Company’s core values at the forefront of our strategy and efforts. We pride ourselves on exceptional service and a commitment to innovation. We are seeking an experienced Shop Manager with expertise in upfitting emergency vehicles to join our team and help us maintain our high standards of quality and customer satisfaction.

A Great Opportunity for Working at Lehr!

The Shop Manager will oversee daily operations and manage production within their shop, with a particular focus on upfitting emergency vehicles and related products. This role involves managing staff, ensuring efficient workflow, maintaining inventory, and providing top-notch customer service. The ideal candidate will have strong technical knowledge of 12V systems as it relates to upfitting emergency vehicles and proven management skills.

Compensation and Benefits:

$70,000 - $85,000

Health Benefits (Medical, Dental, and Vision)

Paid time off and holiday

401K

Opportunities for professional growth and development

A supportive and collaborative work environment

Employee discounts on products and services

Location:

1260 N. Jefferson Street
Anaheim, CA 92806

Key Responsibilities:

Shop Operations

• Manage day-to-day operations of the shop, ensuring smooth and efficient workflow
• Oversee inventory management, including ordering, stocking, and organizing products related to upfitting emergency vehicles
• Implement and maintain shop policies and procedures to ensure compliance with company standards and safety regulations
• Train other team members on the installation standards and build requirements, and effectively monitor the success of technicians
• Use product knowledge, analytical skills, and a team environment to identify new process opportunities to maximize labor resources
• Set production and labor time targets for your build team under the direction of the Director of Operations and General Manager to ensure actual results meet or exceed objectives

Staff Management

• Lead, train, and supervise shop staff and hourly workers, including scheduling and performance evaluations
• Foster a positive and productive work environment, encouraging teamwork and professional development
• Handle staffing issues, including conflict resolution and disciplinary actions when necessary
• Assist in the implementation of production standards and best practices to ensure 100% team acceptance

Customer Service

• Provide exceptional customer service, addressing inquiries and resolving issues related to emergency vehicle builds
• Assist customers with product selection, technical support, and installation advice
• Ensure a high level of customer satisfaction and build long-term relationships with clients

Technical Expertise

• Utilize your knowledge of 12V systems to assist with technical support and troubleshooting
• Stay updated on industry trends and advancements in upfitting methodologies to provide informed recommendations
• Ensure that all products and services meet quality and safety standards
• Successfully read and interpret manufacturer installation and instruction manuals

Financial Management

• Monitor shop financial performance, including budgeting, expense tracking, and profitability
• Implement cost-saving measures while maintaining product quality and customer satisfaction

Qualifications:

Experience: Minimum of 3 years of experience in a managerial role within an auto, retail or technical environment

Technical Knowledge: Strong understanding of 12V electrical systems, including installation, troubleshooting, and maintenance

Leadership Skills: Proven ability to manage, motivate, and develop a team in a dynamic environment

Customer Service: Exceptional interpersonal and communication skills with a focus on delivering outstanding customer service

Organizational Skills: Strong organizational and multitasking abilities with attention to detail

Education: High school diploma or equivalent; relevant technical certifications or an associate’s degree in a related field

Lehr is an equal-opportunity employer and welcomes applications from individuals of all backgrounds and experiences.