Principal, Design Strategy and Research

We are seeking a Principal User Experience Designer to lead the creation and refinement of digital products and experiences. This role combines design expertise, cross-functional collaboration and leadership to drive forward impactful UX projects in a fast-paced environment. This is a temporary/contract position and sits on-site in Dallas, TX (5x per week). We’re seeking a Principal, Design Strategist to join the experience design team for a telecom giant. Reporting to the Director, Design Strategy & Research—you’ll bridge the gap between research and design, bringing structure to ambiguity and clarity to complexity through systems thinking, journey mapping, and human-centered strategy. If you’re passionate about service design, design research, and shaping future-forward experiences, we want to hear from you. This full-time employee role has onsite requirement (4-5 days a week) and can be based in Dallas (preferred), Seattle (Bothell), Austin, or Middletown, NJ.

• Salary: $200k

Responsibilities:

• Lead strategic initiatives that define and evolve customer experiences across digital and physical touchpoints.
• Develop service blueprints, journey maps, and experience frameworks that connect user needs with business goals.
• Translate qualitative and quantitative research into actionable insights, synthesizing findings into compelling narratives and design strategies.
• Partner with cross-functional teams (Product, Engineering, Marketing, Data Science) to align on vision, surface opportunities, and define success criteria.
• Design and facilitate workshops to drive alignment and co-create solutions with internal and external stakeholders.
• Contribute to long-term product roadmaps by uncovering new value opportunities and shaping the “what’s next.”
• Maintain a strong awareness of research best practices with the ability to pivot into deeper exploratory or evaluative work as needed.

Required Qualifications:

• 8+ years of experience in UX, product design strategy, or service design — ideally in a fast-paced, cross-functional environment.
• Proven ability to lead end-to-end strategy engagements, from framing problems to delivering polished artifacts and presentations.
• Adept in human-centered design practices, qualitative research methods, and systems thinking.
• Visual communication skills — able to create diagrams, frameworks, and maps that bring clarity to complexity.
• Excellent communication and storytelling skills, with the ability to influence stakeholders and advocate for users.
• Familiarity with product development processes and comfort navigating ambiguous problem spaces.
• Bonus: Experience with field research or experimental methods; strong understanding of back-end and front-line operational dependencies in service delivery.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.comand connect with us on Facebook, and LinkedIn.

Opportunity Awaits.

#LI-GZ1