Patient Service Representative
- Answers multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate personnel.
- Responds to patient inquiries.
- Makes reminder calls to patients regarding scheduled appointments and follow-up medical care.
- Conducts intake and outtake of patients.
- Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
- Obtains demographic, insurance and financial information from patient or guarantor.
- Enters information in computer system with a high degree of accuracy.
- Explains all required forms to the patient or guarantor and obtains the necessary signatures.
- Ensures medical necessity compliance by obtaining necessary data, reviewing systems and communicating information to patient or guarantor and obtaining necessary signatures.
- Protects the financial integrity of CLCHC by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
- Posts payments in the computer system and generates the appropriate patient receipts.
- Monitors, reviews and resolves patient account issues on assigned reports.
- Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, office staff, insurance companies, as well as patients and their families.
- Completes thoroughly and accurate documentation in a timely manner.
- Daily use of Electronic Health Record (EHR) system.
- Assists in opening/closing clinic.
- Other duties as assigned.
- Monday - Friday 8am - 5pm
- Some Saturdays
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
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