Clinical Program Manager

SUMMARY:
The Clinical Program Manager supports and promotes LACHC’s mission to show God’s love by providing quality, comprehensive healthcare to the homeless and underserved. This position provides clinical and operational oversight for the Maple Avenue Harm Reduction and Stabilization Housing (HRSH) program. The Manager ensures high-quality, coordinated care for patients engaged in Medication-Assisted Treatment (MAT), HIV, Hepatitis C, and related outreach services in both clinic and street medicine settings. The Program Manager directly supervises care coordination and support staff, including Care Coordinators, Case Managers, Certified Nursing Assistants, EMTs, Intake Coordinators, Care Team Specialists, and Peer Support Specialists. The role ensures that all activities align with LACHC’s standards of care, harm-reduction principles, and trauma-informed practice.

Program Leadership and Oversight:

• Provide leadership and daily operational oversight of services at the Maple site.
• Oversee implementation of best practices for MAT, HIV, and Hepatitis C care, ensuring integrated and person-centered service delivery.
• Lead departmental operations and improvement initiatives focused on patient outcomes, workflow efficiency, and quality of care.
• Participate in department planning, data review, and quality improvement meetings.
• Develop and maintain departmental workflows, procedures, and staff protocols that promote consistency and excellence.

Staff Supervision and Development:

• Hire, onboard, supervise, and coach support staff at Maple Campus.
• Manage schedules, assign duties, conduct performance appraisals, and provide mentoring to optimize individual and team performance.
• Facilitate ongoing training and education to ensure evidence-based, comprehensive care for STIs, HIV, and opioid-use disorders.

Clinical Coordination and Patient Support:

• Provide individual supervision and consultation to staff on complex cases, supporting problem-solving and patient-centered care planning.
• Review assessments and care plans to ensure appropriate interventions for patients engaged in MAT, HIV, and Hepatitis C services.
• Deliver direct patient care coordination in both clinic and field settings, ensuring timely follow-up, linkage, and continuity of care.
• Use effective communication skills, including reflective listening, to build trust and rapport with patients facing homelessness, trauma, or substance use challenges.
• Assess social, emotional, and economic barriers that impact health engagement and treatment adherence.
• Promote self-management and health-literacy skills to empower patients in achieving individualized health goals.
• Provide health education on harm reduction, nutrition, medication adherence, and preventive care.
• Collaborate with clinical teams to ensure holistic, patient-centered care planning and problem resolution.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to accomplish each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bilingual Spanish preferred.

PROFESSIONAL QUALIFICATIONS:

Current, active Registered Nurse (RN) license in good standing. Bachelor’s in Nursing or a related field. Minimum 3 years of clinical experience with previous management or leadership experience preferred. History of working with individuals experiencing homelessness, mental health conditions, or substance use disorder preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be exposed to carriers of contagious diseases such as TB, AIDS and other sexually transmitted diseases. The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc.

WORK STATUS:

Full-time, Regular, Non-exempt position 403B Retirement Plan with employer match. Equal Opportunity Employer. We will consider candidates with criminal history.

Los Angeles Christian Health Centers opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles County. Today, 120 staff members serve the County’s most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our 10 part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles and Watts.