OFFICE TECHNICIAN (TYPING)

Job Description and Duties

Under general supervision of the Supervisor I in the Dispute Resolution Services Unit (DRSU); the Associate Director in the Office of Dispute Resolution (ODR); and the Director of the Special Education Division (SED), , the Office Technician (OT) will be responsible for tracking communication documentation related to special education compliance complaint matters and provide general administrative support including phones, mail, copying, scanning, and filing, time and attendance reporting, data base entry, and shared file documentation and entry. The ODR Units provide special education information and technical assistance to California's special education children and their families, handling public contacts by telephone, email, and written correspondence. With approximately 1,500 compliance complaints per year, the OT works daily and reliably as a team member of the DRSU and with other staff of the ODR Units and Division. This position is headquartered in Sacramento and may be eligible for a hybrid telework schedule for eligible applicants residing in California. A hybrid telework schedule includes working remotely and physically reporting to the office two days weekly, at minimum.

Duties include:

Reviewing documents for format, grammar, and spelling consistent with Department and Unit policy

Emailing or mailing reports and correspondence

Receiving, reviewing, and distributing documents while independently determining the disposition of documents utilizing judgment or knowledge of Unit and Division functions

Entering data

Developing, revising, and maintaining electronic filing systems

Operating office equipment such as fax, copier, and scanner

Answering telephone inquiries, responding to information requests, directing calls to other appropriate staff as needed

Personal Leave Program 2025

Effective July 1, 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary range(s) shown on this job posting does not reflect the salary reduction.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Office Technician (Typing) positions:

Copy of a valid typing certificate, issued within the last 4 years, indicating the ability to type at least 40 words per minute is required. Typing certification must be 5 minutes in length and proctored.

The California Department of Human Resources (CalHR) has approved certificates from the following entities:

• The Employment Development Department’s (EDD) One-Stop Career Centers may offer free typing tests. For a location near you, visit EDD’s website at
• Adult Education Centers
• Skills and Business Education Centers

CalCareers Typing Requirements:

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/27/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Education

Human Resources Division-Mail In

Attn: C&P PC 2435/JC-518632

1430 N Street, Ste. 1802

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Education

Department of Education Drop-Off

C&P PC 2435/JC-518632

1430 N Street (Lobby Drop-Off Box)

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Interested individuals MUST submit a Statement of Qualifications (SOQ) with their application. Resumes, letters, and other materials do not take the place of the SOQ. The SOQ should have a title of “Statement of Qualifications, Your Name ,” be no more than 2 pages, no smaller than 12-point font, and address the following:
  

  • 1. What relevant experience do you have to meet the desirable qualifications as advertised for this position?
  • 2. Explain what you do to learn procedures and new tasks assigned to you. What steps do you take to ensure you are implementing procedures and tasks as you have been directed?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit. Some of these benefits include:

• Medical benefits, including health, dental, and vision insurance

• Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days

• 401(k) and 457(b) Plans (Savings Plus)

• Employee Assistance Program

• Commute Program

More benefit information can be found on CalHR’s website: Benefits Summary

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Munita Prasad
(916) 319-0752
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Randi Thompson, EEO Officer
(916) 445-9174
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Important Application Instructions

• How to Apply for state jobs:
• Electronic applications submitted through your CalCareer account are highly recommended.
• DO NOT include any confidential information on any documents you submit for this job vacancy. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, age, student identification number, driver license (unless required), examination results, LEAP status, and marital status.
• Incomplete or late application packages will NOT be considered.
• For experience to be considered, your STD 678 (state application) must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Applications that are submitted blank or with “see resume” in place of duties performed will be considered incomplete.
• For civil service classifications, do not use working titles.
• If you choose not to submit electronically and are mailing or dropping off your hard copy State Application (STD. 678), use the revised 06/2024 version.
• If you are using education to meet the minimum qualifications, you must submit a copy of your transcripts or diploma. Foreign transcripts must be accompanied by an academic credential evaluation. List of approved agencies:
• Please note that the CalCareer system will not allow you to make changes to your application once it is submitted.
• Candidates who reside outside of the State of California may be admitted to the job interview but must provide proof of residence in California prior to being eligible for appointment.

For general information about getting a job with the state, please view the job series videos here: