Team Manager

Job Description and Duties

This position is located in the city of Riverside .

Under the general direction of the Supervisor II (District Administrator), the Team Manager, Supervisor I (Team Manager) provides direct supervision over the Vocational Rehabilitation Service Delivery Team staff in an office/catchment area consisting of Senior Vocational Rehabilitation Counselors, Qualified Rehabilitation Professionals (SVRC- QRP), Senior Vocational Rehabilitation Counselors (SVRCs), Analyst I and Office Technicians (G). The number of staff varies depending on the size of the district. Incumbents are responsible for planning, directing, and organizing the vocational rehabilitation programs and services to the consumers within the district.

The Team Manager/Supervisor I will direct and manage the workload of the unit; provide direct supervision and training to assigned staff on medical, psychological, community or regulatory matters; approve casework of staff on an ongoing basis; provide staff support regarding interpretation of regulations and departmental procedures to provide consumer services; assure decisions made on consumer’s vocational rehabilitation plans are in compliance with the California Code of Regulations, the Code of Federal Regulations, departmental case recording standards and Rehabilitation directives; direct the completion of District program and case reviews, and special studies to ensure the delivery of quality services, compliance, and level of parity of service.

In the absence of the District Administrator, the incumbent will respond to all inquiries and take appropriate action in a timely manner; the incumbent will also perform a variety of duties as the District Administrator designee on behalf of the District Administrator.

You will find additional information about the job in the .

Special Requirements

If mailing in an application, include JC#524207on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template. Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

A Resume and Statement of Qualifications are required for this position.

SOQ Instructions:

Applications received without a clearly titled “Statement of Qualifications” in the format as described below may not be considered for this position. A “Statement of Qualifications” is a discussion describing how a candidate’s education, experience, knowledge, skills and abilities meet the desirable qualifications and knowledge and abilities required for this position.

The SOQ should be typed with the applicant’s name in the upper left-hand corner, not to exceed two (2) pages in length, single-spaced, and not less than 12 font. The SOQ must clearly address a response to each of the following items:

Q1. Tell us about a situation where you were responsible for responding to a formal complaint, administrative review, or alleged rights violation involving clients or the public.

• How did you ensure regulatory timelines and documentation requirements were met?

• How did you balance fairness, legal compliance, and customer service?

• What was the outcome, and what did you learn from the process?

Q2. Describe a time when you supervised a multidisciplinary team (e.g., administrative, fiscal, or analytical staff) while managing competing priorities such as staffing needs, budget constraints, and procurement requirements.

• What challenges did you face?

• How did you monitor performance and ensure compliance with policies?

• What specific improvements or corrective actions did you implement, and what were the results?

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to oversee the analysis, evaluation, and reporting of performance, staffing, and budget/fiscal data regarding the level of performance and use of resources in the District;

• Ability to travel within the District and to Central Office;

• Knowledge of the Department’s Rights and Remedies process and practices;

• Ability to resolve consumer problems at the lowest possible level; ability to represent the DOR and make decisions for the District at meetings and other events with Directors and Administrators of community organizations and other external stakeholders.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Degree and/or School Transcripts
• Statement of Qualifications - “Please see Special Requirements for instructions.”