Service Engineer

Benefits of working with us:

Become part of a fast-growing international company .

• Work on exciting, high-impact projects in a company that never stops innovating.

• Clear career path with access to training and development.

• Join a strong team culture with team-building events, company gatherings, and more.

• Competitive salary and a comprehensive benefits package.

All aboard: explore your role with Televic

This opportunity consists of two parts : in-field support and remote support .

In-Field support

Travel across North America to work on vehicles at train manufacturers’ facilities, operator locations, or even dynamic test runs. You’ll ensure our passenger information and communication systems are properly installed and fully functional.

Key responsibilities include:

• Installing and configuring our software on trains

• Providing hands-on training for clients and technicians

• Performing thorough testing and inspections to meet quality standards

• Documenting your work clearly using tools like JIRA and Confluence

Remote Support (Sacramento-based)

When not traveling, you’ll work from our U.S. headquarters in Sacramento, California, providing critical technical support.

Responsibilities include:

• Serving as the primary technical contact for clients

• Troubleshooting technical issues and solving problems remotely

• Collaborating with Project Managers and cross-functional teams to ensure timely and successful project delivery

Your Skills & Experience

• Bachelor’s degree or higher in Software Engineering, Computer Science, Electrical Engineering, Electronics, IT , or a related technical field

• Proficient in system testing and troubleshooting ; foundational knowledge of Linux, hardware, software, and networking (TCP/IP, FTP, SSH)

• Strong analytical skills, able to work independently and under pressure

• Clear verbal and written communication in English; additional languages (French, Spanish, German, Arabic) are a plus

• Willing to travel up to 50% or more , primarily within North America with occasional international travel