INFORMATION TECHNOLOGY SUPERVISOR II

State Compensation Insurance Fund

JC-506936

TELECOMMUNICATIONS SUPPORT MANAGER
INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 2/16/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

Job Description and Duties

Are you a dynamic, hands on leader with a dedication to unifying and collaborating with other IT Teams to help resolve technical issues? Then this is the career for you!

State Compensation Insurance Fund is actively seeking a highly motivated, flexible and qualified leader to work and lead a team of Telecom Personnel in the Information Technology Telecommunications Support Unit.

Under general direction of the Information Technology Manager I, and in collaboration with State Fund Information Technology Department, the Information Technology Supervisor II (IT Supervisor II), plans, organizes, and directs the work of information technology telecom support staff. The supervisor will monitor daily staff work to ensure workload completion. Identifies, documents and monitors defined service levels and performance management standards. Ensures compliance with project management standards. Develops scope of work; and participates in vendor/product solution evaluation and selection.

UNDER THE DIRECTION OF THE INFORMATION TECHNOLOGY MANAGER I, YOU WILL:

• Manage and support the IT Telecommunications Operations and Support team to meet State Fund IT’s up-time goals.
• Monitor, maintain and update staff coverage schedules.
• Ensure employee engagement is maintained, and all mandatory State Fund training and goals are met timely.
• Communicate status to IT and Business Management continuously of any changes or updates related to telecom operations.
• Interact across IT areas and departments to meet operational needs and enterprise objectives.
• Exhibit moral and ethical behavior, creative problem-solving, and a high degree of knowledge in business technologies.
• Work cooperatively with others and due to operational needs and periodically travel to sites in the effort to provide onsite support.
• Assist and help with coordination of technical projects for Telecom and/or act as resource for other projects for other IT teams
• Monitor goals and objectives of the unit and keep them on target
• Work with vendors on SOW reviews, RFPs and coordination
• Maintain an awareness of scheduled activities pertaining to the telecom infrastructure.
• Assist in the formulation of Telecommunication policies, processes and procedures to facilitate the ongoing maintenance and operation of Telecom support.
• Oversee service management, change management, access management, configuration management, security management, problem and incident management of Telecom Operations and systems.

Apply now to become an Information Technology Specialist Supervisor II and seize your chance to thrive in the world of IT!

Working Conditions

GEOGRAPHIC ON-SITE PHYSICAL REQUIREMENTS :


THE TELECOM TEAM MAINTAINS TELEPHONY SYSTEMS ACROSS THE ORGANIZATION WHICH MAY REQUIRE ONSITE SUPPORT AND SUPERVISORY OF ANY PROJECTS ON AN AS NEEDED BASIS.

The successful candidate must reside in California upon appointment.

Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.

Position Details

Job Code #:

JC-506936

Position #(s):

402-121-1404-XXX

Working Title:

TELECOMMUNICATIONS SUPPORT MANAGER

Classification:

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Solano County

Telework:

Telework

Job Type:

Permanent, Full Time

Department Information

State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.

Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.

Department Website:

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and/or statement of qualifications if required. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 2/16/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Compensation Insurance Fund

Talent Acquisition/Staffing

Attn: JC-506936 TS

2275 Gateway Oaks Drive

Sacramento, CA 95833

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Compensation Insurance Fund

Talent Acquisition/Staffing

Attn: JC-506936 TS

2275 Gateway Oaks Drive

Sacramento, CA 95833

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in the implementation and support of MSTeams Telephony, Contact Center Solutions and Fax services.
• Experience in the maintenance and securing of all Telephony related systems.
• Experience in installing, maintaining, and troubleshooting PC/LAN/WAN/Telecom.
• Experience managing and owning Service Now ticket tracking system/incident management database.
• Experience recommending new policies and procedures to eliminate or reduce barriers to effective production to improve customer service.
• Experience in communicating complex technical issues to non-technical personnel, in relatable terms
• Excellent analytical skills to tackle complex challenges.
• Excellent decision-making abilities when it comes to IT policies, processes, and procedures.
• Exceptional verbal and written communication skills.
• Exceptional multitasking skills in a fast-paced technical environment.
• Ability to produce reports and communicate both verbally and in writing in a professional and effective manner.
• Ability to use sound judgment; thinking strategically and critically
• Ability to quickly pivot, adapt and commit to service excellence
• Ability to review and assess new technologies as they apply to area of responsibility
• Ability to identify key trends and emerging technologies that can enhance or impact the solution architecture to maximize the value of State Funds systems.
• Proficient at coordinating work of staff to ensure compliance with policy and contract
• Proficient in infrastructure design, implementation planning, deployment support, software strategy, system troubleshooting, and maintenance strategy
• Proficient in contributing to technology and business planning for IT organizations
• Proficient knowledge of Windows Network Operating System, Windows Professional Desktop, Active Directory, Windows Exchange (server), and Windows Outlook (desktop).
• Fluent with standard software and Internet applications.

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:

Human Resources Contact:
Tina Sherel
(800) 499-8668
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Rosa Gil-Robles
(800) 499-8668

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.

Acknowledgement

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

By applying to this position, you are also acknowledging that you have received the following information:

California State benefits

Duty statement/Job Description

Salary ranges and steps for the classification(s) advertised

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.