Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Product Expert - Clinical Data Management Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Engineer clinical
Job Description A Pharmaceutical company based in San Diego, CA is seeking an AI Engineer with prompt engineering experience to support their clinical team. This is a hands-on technical role fo…
Retail Sales Finance Manager
: Summary Posted: Jan 1, 2024 Weekly Hours: 40 Role Number: 200530932 Do you love thinking analytically? Are you passionate about using your financial knowledge to navigate complex challenges? Just…
Retail Associate, SEAS - Nike Santa Clarita (0-40 hours/week)
Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries …
People Operations Coordinator
Job Title: People Operations Coordinator Location-Type: Remote (East Coast Only) Start Date Is: ASAP Duration: 6 months (Contract) Compensation Range: $60-75/hr W2 Job Description: …
Lead AV Technician
Company Overview We are partnering with a premier custom integrator known for delivering high-end residential and marine automation systems. With a global footprint and a reputation for excellence…
Corporate Secretary
A highly respected, national law firm is seeking a sophisticated Corporate Secretary / Executive Assistant to join our San Diego office. This is a pivotal role providing high-level administrative and…
Nanny
Get hired for vanessa 's nanny Job in Fort Irwin, CA. Bilingual nanny needed for 1 child. Find nanny care work in Fort Irwin.
Manager, Event A/V Operations
DEPARTMENT: Scoreboard Operations REPORTS TO: Director, Event Production & Video Engineering STATUS: Full-Time; Exempt San Diego Padres Commitment: The San Diego Padres are committed to cr…
Associate, I.P. - Technology Transactions (Life Sciences)
Work on cutting‑edge life sciences and tech transactions with industry leaders. Join a top‑ranked, innovation‑driven practice with global reach. About Our Client Our client is a market‑leadi…