E-Commerce Customer Service Representative
- Full Time / Hourly Non-Exempt
- Reporting to E-Commerce Customer Service Supervisor
- Position Location – Headquarters, Costa Mesa, CA
- Hybrid Schedule 2 Days In Office / 2-3 Days Remote
- Not accepting applicants unable to work at Headquarters
- Effectively communicate with customers via phone, email, and live chat
- Provide instruction on how to navigate website features and programs
- Thoroughly assess and resolve issues regarding order status, customer accounts, product quality, payment transactions, and returns
- Provide product information (size, fit, availability)
- Build and maintain customer relationships through positive and informative interactions
- Communicate with the warehouse team regarding outbound shipments and return processing
- Assess and report technical/website issues to IT and the e-commerce team
- Monitor and report product issues to production and design
- Assist with monitoring site & product reviews
- Collect data and provide reporting (may vary)
- Escalate issues and complaints to supervisor and/or director when necessary
- Will provide coverage for supervisor when needed
- 2+ years of customer service experience (e-commerce is a plus)
- Shopify / Full Circle / Zendesk / Loop experience a plus
- Proficient with email and Microsoft applications (Word, Excel)
- Organized and detail oriented
- Strong critical thinking and problem-solving skills
- Ability to multi-task - engage in multiple interactions at once and work within multiple interfaces
- Empathetic and engaging tone both verbally and in writing - able to calmly handle escalated situations
- Excellent communication - able to clearly communicate with customers and various team members
- Coachable and resilient
- Proactive and attentive to customer needs
- Excellent team player, with the ability to build, foster and nurture a strong team and cross-functional relationships.
- Strong work ethic, reliable, organized, detail oriented.
- Holds self-accountable for mistakes and is solution oriented.
- Other tasks as needed.
- This position is currently operating as 1-2 days in office / partial remote position.
- Work is conducted in an air-conditioned office environment or at home office.
- Frequent use of hands, eyes, speech utilizing computer and work-related equipment. Frequent sitting, occasional standing / dexterity.
- Teams work a partial hybrid / remote schedule.
- Half-Day Fridays year-round
- Generous clothing discount
- New chic and modern offices located near top restaurants and shopping.
- Comprehensive health benefit package that includes medical, dental, and vision. Team members enjoy zero premium cost for select medical plans.
- 401K with annual company match
- Positive, collaborate company culture
Recommended Jobs
Senior Manager, Technology Partnerships, AI
Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Pla…
Budtender - Cannabis Dispensary
Attention Please: To be considered for employment Please hit this link to officially apply with Nectar Cannabis: Who we are: The Nectar family is a diverse group of hard-working and talent…
Full Time Nephrology Job CA
Exciting opportunity to join a mid-sized practice in the picturesque California Wine Country. Enjoy a convenient lifestyle with proximity to both the units and the hospital. This prestigious practice…
Keyholder
Omega is seeking a Keyholder for its South Coast Plaza location in Costa Mesa, CA. This role involves overseeing store operations, supporting sales targets, and maintaining visual merchandising standa…
Assistant, Associate or Full Professor (HS Clinical, Clinical X) Surgical Pathologist
Assistant, Associate or Full Professor (HS Clinical, Clinical X) Surgical Pathologist University of California San Diego Position overview Position title: Surgical Pathologist Salary range…
All Around Mechanic
The Job: Diagnose trucks for immediate repairs, such as smoking engines, burned out clutches. Circuit test truck electrical, hydraulic and air systems based on observational and mechanical bench t…
Activities Attendant
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-di…
BioMed Tech I
Overview Join our team of dedicated professionals who provide services and operational support to award winning hospitals through roles in supply chain, IT and cybersecurity, clinical engineering…
Sr Data Engineer
About MIR Digital: At MIR Digital, we're more than a company-we're a collective of innovators, builders, and change-makers. We believe in empowering our team members to shape their own success whi…
Field Service Manager
Job Description Job Description Job Category: Full-Time/ Direct Hire Compensation: $80,000 - $120,000 DOE + Benefits, Allowances, and Bonus! BBSI has partnered with a well-established powe…