Retail Associate

Job Description

Job Description

Who We Are:

Communal is a creative-minded cafe & shop with multiple locations based in Southern California. With an emphasis on caring for the local community, Communal offers a full craft coffee and drink menu, seasonal food offerings, creatively-designed spaces, fresh flowers and curated goods.

We strive for excellence in everything we do. It’s a privilege to serve a well made cup of coffee, curate a collection of goods, or create a bouquet that will brighten someone’s day. We are creative-minded people who seek what’s current and innovative. We believe this creative lens forms an inspiring space that ultimately empowers our customers to pursue their own creative ideas.

We want every interaction with our customers to be kind, genuine, and inclusive. Creating experiences of connection is at the core of what we do. We practice hospitality to make people feel welcome. Together, we form a community that cares.

The Opportunity:

We are hiring a Retail Associate at our San Diego locations to help manage day to day operations, serve as a product expert and provide excellent customer service.

Our ideal candidate thrives in a collaborative team environment, believes in the importance of creating a great customer experience, and will work to ensure every customer feels welcomed. If you have a background in retail environments, enjoy working with people, are creative and detail oriented, we’d love to have you on our team!

* Seasonal opportunities are not available at this time

Responsibilities include:.

1. ​​Models standards of excellence in customer service through direct, intentional interaction.
2. Proactive in handling customer complaints and issues
3. Creates purchase orders and receives product. Oversees product transfers between shops.
4. Maintains standards of cleanliness, stocking floor and keeping back stock organized.
5. Coordinate and host events as needed
6. Arrange flowers according to Communal’s standards. Follow floral budget and adapt to seasonal changes
7. Shop plant and display care
8. Following daily task lists and self managed multi-tasking throughout the day
9. Assist merchandising team with keeping the floor clean, stocked and up to Communal's aesthetic standards
10. Maintain excellent relationships with vendors and suppliers.
11. Create and update daily, weekly, and monthly task lists to ensure cleanliness and organization of retail areas.
12. Train new associates in retail and floral tasks

Why you’re right for this job

1. Detail-oriented with high-quality standards.
2. Self-motivated, energetic, and professional.
3. Excellent problem-solving skills and ability to think critically.
4. Adaptable and able to work in a fast-paced environment.
5. Passionate about creating beautiful, functional retail spaces.
6. You love cultivating community, connection and conversation
7. Customer Service mindset; you go above and beyond to serve the customer
8. Proactive and self-motivated, with high standards for quality.
9. Can remain calm and collected during peak times and under stres​​​​​​​s

Requirements :

1. High School Diploma or GED equivalent
2. 1+ years experience in retail environment
3. Experience operating POS systems
4. Flexible schedule including early morning, evenings, weekends and holidays

​​​​​​​Physical Requirements:

1. Flexible schedule including early mornings, evenings, weekends, and holidays as needed.
2. Ability to lift and move merchandise up to 30lb
3. Willingness to travel between store locations as required

Position Details :

This is a part time, hourly non-exempt position. The pay for this position is $17.30 per hour with additional tips as a share of the pool. Benefits include 40 hours sick time, free drinks, discounts, 401k for eligible employees after one year. Candidates must be located in (or willing to relocate to) San Diego County.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned as needed.

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