Digital Media Coordinator - Implant

About the Company

Premiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributors, digital retailers, broadcasters, subscription video, and ad-supported platforms. We simplify the complexities of content distribution, supply chain, and digital storefront management and provide flexible B2B technical SaaS solutions and managed services for media assets. As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry, Premiere brings to life the quality of film and television, transporting to the hands of millions around the globe. Through the magic of media services, we are a rising thought leader providing innovative, smart tools and intelligent operations as an essential business in media entertainment. Together with industry leaders like Google, Apple, NBC Universal, Microsoft, Disney, Warner Brothers and more, we work to revolutionize media delivery at the forefront of entertainment technology and software services.

About the Role

The Digital Media Coordinator (Implant) is responsible for sourcing and validating assets according to service specifications and the distribution (delivery) of content to broadcasters and digital service providers. They sit with the customer at their office and act as a studio representative for internal teams. They focus on Customer Management, fulfillment of the customer orders, and leveraging their position in the studio to help facilitate efficient delivery of assets. They are responsible for working with internal teams to ensure the customers' orders are fulfilled on time and defect free. This is a 5-day in-office position based at Lionsgate’s offices in Santa Monica.

Responsibilities:

• Support Lionsgate’s Global Content Servicing team in day-to-day workflows for VOD/Linear and Fast Channel deliveries.
• Order digital files, foreign language assets and closed caption/subtitle files from the Lionsgate library of feature film and television programming from outside vendors.
• Serve as the primary point of contact for major streaming clients including Criterion Channel, Free TV Networks, Philo and others, coordinating directly with client teams, addressing questions and ensuring all deliveries remain on schedule.
• Monitor and manage high volume order queues with tight turnaround times, consistently achieving service level deadlines.
• Work with various cross-functional teams to ensure the flow of production media assets through the Company is efficient, secure and optimized.
• Track and order metadata and artwork requests based upon partner specs.
• Ensure source assets are restored and conformed as required.
• Communicate and document internal rejections to the appropriate teams.
• Proficient knowledge of Microsoft Office, SAP and CRM systems to track workflows, manage reporting and support stakeholder communication.
• Other tasks as needed to meet project deadlines. ​​​

Required Skills:

• Understanding of various media formats such as video, audio, image and timed text.
• Understanding of industry format standards such as PAL, NTSC, timecode, framerate, codec, audio settings/configurations, metadata (title and technical – html, xml)
• Understand media encoding, transcoding, and file transfer protocol
• Understanding of Broadcast Deliverable Specifications
• Knowledge of Media Transfer Mechanisms (Aspera, Signiant, etc)
• Understanding if Media Content Protection
• Understanding of SOP Security Protocols
• Proficient skills working effectively in a fast-paced team environment managing high volumes of orders without error.
• Proficient knowledge of Microsoft Office
• Excellent customer service skills
• Strong analytical and problem-solving skills with a high attention to detail and is self-motivated, creative, and efficient in proposing solutions to complex, time-critical problems
• Ability to adapt to changing priorities
• Strong interpersonal abilities and communication skills
• Ability and interest to work in a geographically diverse environment

Preferred Skills:

• General Editing/Studio/TV/Film/Pre or Post-production experience
• Experience in UHD, HDR, 4k, 6k (Dolby Vision/HDR10)
• Experience with metadata formats, including but not limited to XML, CSV, XLS, and HTML/CSS
• Experience with workflows in multiple locations across multiple time zones
• Experience in customer service
• Ability to learn and process information quickly is a plus.

Education: ​High School Diploma or GED required.

Experience: Minimum of 1 years’ experience

Pay Rate $20 per hour

Work Schedule: Monday through Friday; 9am - 5:30pm