IT Support Engineer
About DTEX Systems
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at ; LinkedIn
Are you searching for a role in a fast-growing, world-leading technology company? DTEX Systems is looking for an IT Support Engineer to help keep our global team stay operational. Working in the US team, you'll be responsible for desktop, administrative, and cloud support for users across the US, Australia, India, and the UK.
- First and second level support for desktop and general IT requests
- Administration of Office 365 and cloud services
- Onboarding and offboarding users
- Maintaining adherence to security policies and standards
- Management of incidents, problems, changes.
- Troubleshoot a wide variety of issues across services and levels of the stack
- Management of mobile devices & policies (JAMF, Intune, WorkspaceOne, Tanium, etc)
Technical Skills
- Windows desktop / Server / Active Directory
- Microsoft 365 (Office & related products)
- MacOS & Hardware
- Basic networking – switching / routing / firewalls / wireless
- Ticketing system experience (JIRA, Zendesk, ServiceNow)
- A pleasant demeanor and positive approach
- Exceptional problem-solving skills.
- Excellent written and verbal communication skills.
- Strong sense of ownership
- Ability to prioritize effectively.
- 2+ years in a helpdesk / ServiceDesk / technical support role
- Bachelor's degree or equivalent experience
- Fully remote company
- Comprehensive health, vision, and dental coverage
- Flexible time off
- Company computer hardware of your choice
- Work from home setup reimbursement
- Health & wellness perks including
- Virtual events, happy hours, trivia, and fun
- Monthly Internet & Phone Reimbursement
- Opportunities to learn and grow
Base salary range (SF Bay Area): $140k-$170k
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