Quality Assurance Manager

What you´ll do

• Develop and implement quality plans and processes to support the overall quality strategy of Henkel customers.
• Ensure that customer requirements are met and customer satisfaction is continuously improved.
• Drive initiatives to reduce customer complaints and manage response plans when quality components do not meet expectations.
• Provide training to ensure adherence to customer quality processes and tools throughout the organization.
• Oversee customer quality processes including scorecards, specifications, complaints, portals, questionnaires and contracts.
• Coordinate responses to customer requests with key internal contacts as needed.
• Supports certification audit preparation, internal and external quality audits, and executes customer specific requirements.
• Serve as the regional Quality Key Account Manager (KAM) for assigned customers and support the Global Quality Key
• Account Manager. Drive the proper utilization of the global customer requirements and customer satisfaction database.

What makes you a good fit

• engineering
• incident investigation
• root-cause-analysis
• quality management systems
• quality international standard
• HACCP
• quality core tools
• continuous improvement
• six sigma, DMAIC
• 8D FMEA

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $125000.00 - $190000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

JOB ID: 25087092

Job Locations: United States, CA, Bay Point, CA

Contact information for application-related questions: [email protected]

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