Inbox Supervisor | Customer Operations Specialist

Who you are

You’re organized, consistent, and thrive in a structured role where accuracy and follow-through matter. You excel at communication, love refining systems, and take pride in creating a smooth experience for customers and teammates. You anticipate problems before they happen and find satisfaction in keeping people, tools, and processes aligned.

We’re looking for someone who loves bringing clarity, structure, and smooth processes to a fast-moving environment. If you’re proactive, detail-driven, and energized by operational excellence, you’ll thrive here.

Location

This role is based at our headquarters in Sacramento, but we're open to remote for the right candidate.
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But we can assure you, Sacramento won't be the only place you'll work.

We host frequent trips during the year to bring our whole team together for extended periods of face-to-face time to build deeper relationships. Some examples of trips include our domestic excursions to San Diego, Newport Beach, and Lake Tahoe. Along with international trips to Costa Rica, Mexico, and Belize.

What you'll be doing

• Support Smooth Daily Operations
  – Help manage our support inboxes and maintain timely, accurate communication.
  – Support escalations, updates, and workflow organization.
  

• Oversee Customer Journeys
  – Participate in onboarding calls and ensure all follow-up steps are completed.
  – Maintain customer information, track progress in HubSpot, and keep systems updated.
  

• Maintain High-Quality Systems & Processes
  – Keep saved responses, internal notes, and workflows current.
  – Ensure support channel setups—like email forwarding, messaging channels, and workflows—are functioning correctly.
  

• Collaborate & Improve
  – Work closely with the Team Lead to refine processes as our team and customer needs evolve.
  – Contribute to system updates, documentation improvements, and team-wide clarity.
  

Salary & Benefits

• $50,000–$52,000 annually
  

• 401k with company match + equity pool opportunities
  

• Blue Shield medical, vision, HSA
  

• Dependent Care FSA

• Benevolence Fund for major medical needs

• $1,200 annual mental health benefit

• Connection Credits for team experiences

• Participation in company trips (including tropical summer experience)

• PTO: 10 vacation days (15 after 2 years), 5 sick days, 1 floating holiday, 2 personal days

Schedule

• Full-time | 40 hours/week | Tuesday–Saturday
  

• Standard hours: 8 AM – 4 PM or 9 AM - 5 PM (Jan–Aug)
  

• Peak season flexibility required (Sept–Dec | 5 AM - 9 PM PST)
  

• Occasional evenings/weekends based on support needs

• Eligible for overtime with approval