Product Quality Engineer

The application window is expected to close on 30/07/2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet The Team

Our team is part of Cisco's Supply chain operations. You would be joining Cisco’s central quality team that handles the field and factory performance for core routing and data center switching products.

It’s a diverse group comprising of quality and failure analysis engineers who engage closely with the design, factory, component supplier and customer engagement teams. You’d be working on some of the most ground breaking technology rollout in the networking industry associated with ASIC facilitating ASIC infrastructure, low power system design, innovative cooling and coordinated telemetry features. You’d also be establishing new processes in place that address a changing dynamic and quality expectation with web-scale customers.

Your Impact

Product Quality Engineer will own and drive New Product Introduction Quality, Factory Quality and Field Quality of Digital Products that include Hardware, Software and Cloud Service offerings from Cisco.

The work also includes factory yield performance management to meet six sigma quality goals, pursuing a quality plan to meet release requirements for new product introduction through gate reviews, serve as a subject-matter authority on Hardware Quality Metrics, perform actionable data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase customer satisfaction.

• Gathering quality requirements and data for Cisco products.
• Providing recommendations for quality improvement and governance that will be used by several Cisco Business Units.
• Communicating proposals, strategies and status to Cisco Executives.
• Detailing business requirements and analyzing data to provide appropriate metrics and performance KPIs to business users.
• Coordinating the research, analysis and recommendations for technical approaches to solving customer issues related to quality, reliability and customer experience of Cisco offerings.
• Independently identify issues with product lines based on trending field return data.
• You will be speaking publicly to Sr executive members quarterly product quality performance.

Minimum Requirements For The Role

• Bachelor's Degree in Engineering.
• 8+ years of experience working on Electrical design, Failure analysis and hardware quality management on networking routers/switches.
• Solid understanding in performing root cause investigation, data analysis and communicating findings, closed loop corrective, preventative and risk mitigation actions to executives and business partners.
• 5+ years of experience in communicating with Sr executives, customer account teams.

Preferred Skills

• Masters in Electrical Engineering.

Why Cisco

Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.