Field Service Technician

Our Opening and Your Responsibilities

This position will be responsible for direct support of Rainin's On-Site service program. The Field Service Technician works at customer sites within a defined geographic region servicing and calibrating Rainin and other brands of pipettes. Conducts mechanical and electronic measuring, recording, and inspection on pipettes serviced to ensure conformance to established specifications. The responsibilities are as follows:

• Following daily service visits schedule through careful coordination with their Area Service Leader.
• Drives to customer sites to provide onsite pipette service according to the service schedule, including use of personal vehicle when needed.
• While on site at customer facilities, the Field Service Tech provides pipette repair and calibration services.
• Representing Rainin to customer in a professional and positive manner.
• Ability to work independently with minimal supervision or as part of a small team.
• Completes service reports and expense reports and is responsible for maintaining service equipment and parts inventory.
• Provides Rainin Sales with customer leads for potential new product purchases.
• When available, assists in Service Center production activities as assigned by the Area Service Leader.
• Travel out of local area of up to 50% of the time required to support the business, including overnight travel up to 25% of the time.

What You Need to Succeed

• Must have a High school diploma or general education degree (GED.
• Minimum of one year related experience with Manufacturing, Instrumentation, and/or training; or equivalent combination of education and prior work experience.
• Must have a good driving record.
• Previous knowledge or work experience with pipettes preferred.
• Must have strong interpersonal and verbal (English) communication skills.
• Must have good written communication skills, as there will be frequent email communication with customers and associates and daily completion of service reports.
• Must have good mechanical aptitude and the ability to disassemble and reassemble small precision mechanical instruments.
• Strong organizational skills to successfully develop and schedule, process, and complete multiple tasks.
• Must have good computer skills, including use of email and common Microsoft Office programs.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across Mettler Toledo
• Global recognition for the quality of our products and services

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy . If you’d like more information about your EEO rights as an applicant under the law, please click here .

For those who prioritize precision, Mettler Toledo is precisely where you belong.