Rental Subsidy Supervisor

Job Summary: This is a position integrated with the SRO Families United Collaborative(SROFUC). The SROFUCis a multiracial multilingual collaboration of 5 community-based organizations (based in Chinatown the Mission the Tenderloin and South of Market) that share the common goals of organizing and empowering families living in Single Room Occupancy (SRO) hotels to defend their rights improve conditions in their buildings access services and seek decent position will work with representatives of those 5 community-based organizations(CBOs) on executingand delivering performance goalsestablishedby CCDC. Provide guidance andcommunication to each representativemonthlyandasrequiredto maintain a high level of performance. This position willcollect and review monthly performance data from the 5 CBOs and whilerepresentingCCDCsubmitcollected quarterly data to funders and present annually during programmatic auditing.

This is a position integrated with the CCDC SRO Families Rental Subsidy Program(Rental Subsidy or program).TheRental Subsidy programawards selectedSROfamilies(Clients)with along-termdeep subsidy to coverthe rent in a private market rental in San required topay at least 30% of their gross income towards rent plus any expenses not included in therentalsbase rent such as program has 3 subsidy organizers(RSOs)and one project coordinator(PC).This position wouldsuperviseguideand mentor those routine andinterim income recertifications communication withlandlords agents and or property managersas well as organizing families for events trainings or general advocacyat varied civic engagement opportunities.

Status: Full-time Nonexempt Regular

Location: Chinatown neighborhood San Francisco

Hours: Monday through Friday 9:00a.m. - 5: some weekend and night hours; must be flexible

Salary: $37.45 - $39.42 per hour; Comprehensive benefits

The Organization : A private non-profit founded in 1977 Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4500 low-income seniors single adults formerly homeless adults and families of diverse ethnic and cultural backgrounds in San Franciscos Chinatown Tenderloin Western Addition and Polk Gulch neighborhoods. We also build housing develop grassroots leadership and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment teamwork and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

Essential Functions

• Providesupervisionand onboardingtrainingtoRSOs andProject Coordinator.
• Work with the Community Coalition Manager(CCM)to leadthe implementation of the Rental Subsidy Programfrom pre-application to post-application and collaborate with the CCDCs cross-departmental teams (i.e. Compliance and Fiscal).
• Support theCCMinprovidingguidance and support to SROFUCmembers to achieve annual work outcomes and program goals.
• Promote civic engagement dialogues in the low-income community andassistin achievingobjectivesfor civic engagement efforts.

Job Responsibilities

1)Provideoversightto RSOs and PC.

• Supervise trainsupportand oversee the work of supervised staff in job duties.
• Conductannualperformance reviews and develop work goals for staff supervised.
• Recruit interview andhire forvacancies in directly supervised positions.

2) Partner with the CCM tomanage theRental Subsidy Programto provideon-goinghousingassistanceto familiesandensure housing stability.

• Execute andassistteam members with educational workshops and outreach tofamilies living in SROs about the rental subsidy and the various available housing voucher programs.
• Review and support RSOs and PCs throughout the process of applying for rental subsidies or other housing opportunities assessments providing form completion assistance submitting documentation to and communicating with subsidy and voucher administrators and coordinating Project Based Voucher (PBV) building tours and Housing Choice Voucher (HCV) family briefings and/or workshops and events.
• Lead cross-team departmental collaboration to support RSOs and PCs in completingenrollmentmid-termand/or annual recertification efforts with rental subsidy families.
• Plan and develop program related surveys including satisfaction surveys for both SROFUC and Rental Subsidy programs.
• Conductoutreacheducationto property managers and owners on the Program and the benefits offered by their participation.
• Coordinate monthly meetings with cross-departmental teams byestablishingmonthly rotations andfacilitatingprocesses.
• Develop and provide training on Rental Subsidy and housing voucher programs to RSOs and related staff.
• Track and verify current ongoing or future prolonged spending on limited aim and term projects and reviews and approves work expenses for supervised staff.
• Maintain a database of up-to-date information and track trends in private SROs and residential rental units including reported rent averages vacancy rates or other information pertinent to SRO Families and Rental Subsidyprogram.
• Prepare and produce monthly reports and track and generate budget reports and contract expenditures.
• Establish new partnerships and collaborations with community organizations andservicefor direct family referrals to and from supervised programs.

3) Provide administrativeassistanceand guide SROFUCCBOs in achieving annualdeliverablesand work goals.

• Communicate andprovideongoing guidance to the SROFUC CBOs to meet expectations andassistwith designing language accessible outreach materials that CBOs may use.
• Coordinate monthly meetings and conduct quarterly site visits with SROFUC CBOs to provide oversight and training to CBOs staff to enhance understanding of Code Enforcement in SROs and any additional pertinent training related to contract servicesand advocacy efforts as well as reviewing reports and audit files and maintaining updated information on internal or external audits.
• Preparegenerateand present reports toDBI andSROFUC CBOs onmonthlyand quarterlybasis while trackingindividual CBOs work progress andexpenditure reports.
• Engage in thedesign process ofthenew centralizeddatabasefor the Rental Subsidy programfor data collection and reporting purposes whilecollaboratingwith the ITteamto migrate currentRental Subsidydatato the new database.

4) Support civic engagement efforts:

• Organize clients and advocate for the extension and expansion of the rental subsidy and the housing voucher programs to benefit SROfamiliesas well as other policy initiatives and changes for theinterestof the community.
• Assistthe team in achieving strategicobjectivesfor civic engagement efforts and promote civic engagement dialogues in the low-income community.

5) Other:

• Contribute to a safe and pleasant work environment.
• Follow policies procedures and safe work practices.
• Maintain confidentiality of participants information.
• Maintain professional boundaries with participants.
• Other duties as assigned.

What You Bring

• Commitment and desire to work with low income immigrant families from diverse background and to empower them through organizing and providing services.
• Sensitivity and utmost confidentialityregardingfamily information and housing counseling cases.
• Experience in supervising a small team of skilledorganizers.
• Strong interpersonal and communication skills.
• Proficiencyin reading and writing Chinese speaking fluent Cantonese.
• Ability to work independently as well as in a team structure.
• Ability to learn basic word processing/use a computer in Chinese.
• Ability to represent SRO Families United Collaborative and Chinatown CDC in a professional manner in their interaction with families and on their job duties.
• Ability to work flexible hours.

Education and Experience (Minimum Qualifications)

• Ability to speak fluently in English.
• Biliterate in Chinese fluent Cantonese speaking skills.
• Possession ofhighschool degree or GED.
• Bachelors Degree and one (1) year ofexperience in community organizing and advocacy and/or program or project management in addition to one to two (1-2) years of supervisory experience.
• Proficiencywith Microsoft Word and Excel Spreadsheet.
• Experience or familiarity with the Chinatown neighborhood especiallypertaining tothe low-income immigrant neighborhoods and issues relevant to the community.

Preferred Qualifications

• Ability to communicate clearly verbally and in writing.
• Ability to speak and understand Mandarin and/or Taishanese.
• Experience in providing services particularly to low-income familyelderlyand disabled populations.
• Capacity toworkevenings and weekends.

Required Experience:

Manager