Product Manager, Vehicle Service
Tesla seeks a Product Manager to transform Vehicle Service Operations through software that powers how Service Advisors manage customer concerns and interactions and Technicians repair vehicles . You'll support the platform used by service centers globally, partnering with Engineering, Service Operations, Service Engineering, Field Operations and Data teams to build features that reduce repair cycle time, improve Quality and enhance advisor efficiency. This high-impact role offers a fast-paced environment that demands quick learning and deep technical understanding of automotive service workflows. What You'll Do Establish product vision and roadmap for internal tools powering service documentation, case management, diagnostic workflows and repair tracking used by technicians and service advisors across global service centersAnalyze Technician and Service advisor workflows through Service Center shadowing, interviews, and data to identify opportunities reducing repair time, improving first-time fix rates, and streamlining customer case managementPartner with Engineering to define requirements, scope features and ship solutions balancing technician efficiency, advisor productivity, documentation accuracy and technical feasibilityCollaborate with Data teams to establish metrics measuring repair quality, cycle time and service performance, validating decisions with quantitative insightsWork with Service Operations to test solutions, drive adoption and iterate based on real-world usagePresent trade-offs and recommendations to cross-functional stakeholders and leadership, driving alignment through data-driven storytelling What You'll Bring 2-5 years product management or operations or consulting experience with strong analytical skills and operational mindsetExceptional cross-functional collaboration abilities with proven track record translating technical concepts for service teams and operational needs for engineersBias for action with comfort managing ambiguity, prioritizing ruthlessly, and making decisions with incomplete informationAutomotive service experience is a plus or technical operations or experience with diagnostic systems and case management tools Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $112,000 - $204,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. , Tesla
Recommended Jobs
Case Manager - Personal Injury
Case Manager - Personal Injury Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Cl…
Medical Sales Representative
You have what it takes: a competitive drive coupled with exceptional sales ability. While reporting to the Syneos Health Manager, the Sales Representative will be responsible for: Call on Gastr…
Invoicing & Estimating (Office) Entry Level or Experienced
Job Description Job Description Benefits: ~401(k) matching ~ Competitive salary ~ Health insurance ~ Opportunity for advancement ~ Paid time off ~ Training & development SERVPRO …
High Tech Indirect Sales Executive
Role Description & Responsibilities The High Tech Indirect Sales Executive is responsible for executing the Dassault Systemes Industry sales strategy across assigned accounts, driving increased ad…
Tracking Engineer
#WeAreParamount on a mission to unleash the power of content… you in? We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re …
Occupational Therapist II - Hand Therapy Clinic
Job Description The Cedars-Sinai Hand Therapy Clinic works closely with hand surgeons to provide excellent and innovative care to patients with hand injuries. We specialize in the treatment of chronic…
Associate Editor, California magazine
Job Description Job Description The Cal Alumni Association (CAA) provides all Cal graduates with rewarding connections to the university, to fellow alums, and to current students. Founded by the …
Physical Therapist, Home Health
Physical Therapist, Home Health We are seeking an experienced Physical Therapist to join our team. The successful candidate will be responsible for providing high-quality patient care that will h…
Information Technology Risk & Controls Audit Manager
Description: Hybrid in San Francisco, CA Our client is seeking an experienced IT Risk & Controls Audit Manager to lead audit, risk, and compliance initiatives within a dynamic environment. The…