Product Manager

Pylon
San Francisco, CA

At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.

We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.

Until now, product decisions have been founder-led. We were able to move very quickly while maintaining high context across both customers and our internal team. That said, product scope has increased quickly. We now sell a support platform, AI products, and account management tool; each one of these surface areas go deep and have single companies built around them.

There has become a clear need for more dedicated product-thinking in the company, so we are looking for our first Product Manager to join the team in-person.

What you'll do

  • Be our first PM.

  • We are a compound startup. We don’t need you to own a single product, we need you to own a product area.

  • Deeply live and breath a single customer persona. Do whatever it takes to serve that one type of customer.

  • Drive a business outcome (i.e. $XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR.

  • Span across PDE to GTM. Work closely with engineering and design to ship products while also working with PMM and AEs to figure out the right marketing angle and pain points to sell on. Nothing is beyond your purview to push it to completion.

  • Talk to customers every day.

  • Ideally B2B experience lifting something from 0 → 1.

  • We’re NOT looking for a project manager.

  • We resolve decisions by arguing it out. Be able to voice your opinion and argue with us. Take all the arguments and translate them into a conclusion.

Requirements

  • Located in (or will relocate to) San Francisco and excited about working in-person

  • Very organized and hard working and fast

  • At least a few years of experience

Traction: Have hundreds of paying customers and are growing 15% MoM

Funding: In addition to investment from Y Combinator and General Catalyst , we raised a $17m Series A led by a16z !

Founders: Advith Chelikani , Robert Eng , and Marty Kausas

Team: 30+ with 14 engineers and growing

Posted 2025-11-25

Recommended Jobs

Sr Program Manager, Design & Construction, America's Region

Uber
San Francisco, CA

About the Role Uber Technologies’ Corporate Workplace & Real Estate Services (Places Group) is seeking a highly experienced Corporate Real Estate Program Manager to lead the planning, design, and …

View Details
Posted 2025-12-24

Intermediate Software Engineer

Forage
San Francisco, CA

About Us: Forage is building the modern payments stack that powers inclusive commerce. Our technology enables grocers, delivery platforms, and point-of-sale systems to seamlessly accept EBT paym…

View Details
Posted 2025-12-04

Medication Technician (Part-Time)

Glenbrook HC
Carlsbad, CA

Job Title: Medication Technician Full Time: 2:00pm to 10:30pm (must work Saturday and Sunday) ~Wage Range: $21.00 To $22.25 ~LOTS of Opportunity in a Stable & Beautiful work environment. ~Fulltime…

View Details
Posted 2025-12-30

Assistant Project Manager

Blue Stone Management
San Francisco, CA

Who We Are At Blue Stone Management, we're not just managing projects, we're helping shape the future of communities through bold, innovative capital improvement programs. From universities to w…

View Details
Posted 2026-01-07

Senior Software Engineer

Publica
San Francisco, CA

About the role   At Publica, engineers have a unique opportunity to work on a platform that handles billions of requests per hour in one of the fastest growing areas in Ad Tech: Connected Televisio…

View Details
Posted 2025-12-13

The Black List Intern, Summer 2026 (Gold Rising)

Academy Of Motion Picture Arts and Sciences
Los Angeles, CA

This internship is with The Black List in Los Angeles, CA, but is part of the Academy Gold Program, an 8-week internship enhancement program that incorporates learning opportunities including an inten…

View Details
Posted 2026-01-09

Software Product Manager

Asec
Ridgecrest, CA

Full-time Description Location: NAWS China Lake, CA Security Clearance Requirement: Secret Telework Eligible? No - 100% On-Site As the Software Product Manager , you'll play a …

View Details
Posted 2025-11-28

👶✨ Pediatric Hospitalist Opportunity - 24-Hr Call in Beautiful Grass Valley, CA! 🌲🏥 (21805)

Lancesoft INC
Grass Valley, CA

Doctor of Medicine | Pediatrics - General/Other Location: California Employer: Lancesoft Inc Pay: Competitive weekly pay (inquire for details) Start Date: ASAP About the Position …

View Details
Posted 2025-12-27

Claims Specialist - Legal

Scimaxconsulting
Orange, CA

Job Details: Seeking a Claims Specialist for our Orange County office. This role involves handling technical and administrative responsibilities related to managing assigned claim files and ta…

View Details
Posted 2025-11-21