Internal Sales Coordinator

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking an Internal Sales Coordinator to join our headquarters in City of Industry, CA.

Job Summary:

The Internal Sales Coordinator supports the sales and order management process for standard and customized x-ray security inspection systems. This role requires strong attention to detail, timely communication, and the ability to coordinate customer orders, sales support needs, and internal follow-up across multiple departments.

Essential Functions:

Order Processing and Order Management

• Process customer orders from quotation through shipment, including quotes, purchase orders, order confirmations, accessory logs, ERP sales orders, backlog updates, and customer files.
• Review customer purchase orders against approved quotations to confirm pricing, terms, product configuration, quantities, accessories, and other order details are accurate.
• Coordinate standard and customized orders with engineering, planning, purchasing, production, logistics, and other departments as needed.
• Help confirm lead times, parts availability, production timing, customization requirements, order status, and shipment expectations.
• Track open orders and communicate order updates, delays, urgent priorities, and shipment information to customers, sales personnel, agents, and internal teams.
• Participate in backlog and operations meetings to communicate customer priorities, sales concerns, urgent order needs, and potential customer satisfaction issues.

Sales Administration and Communication

• Compile order, backlog, and sales activity updates as required.
• Monitor company sales email, sales opportunity databases, tender websites, and related platforms for incoming inquiries or potential opportunities.
• Document, track, and route leads, inquiries, and opportunities to the appropriate sales personnel based on territory, customer type, or opportunity type.
• Support customer visits, product demonstrations, dealer meetings, and sales-related events by coordinating meals, tours, transportation, lodging, meeting logistics, and related hospitality needs.
• Communicate professionally and courteously to support customer satisfaction and timely follow-up.

Education and Experience:

• Bachelor’s degree in business administration, supply chain, operations, communications, or a related field required.
• 1 to 2 years of experience in sales coordination, order processing, customer service, or a related role preferred.
• Experience using ERP, CRM, order entry, or customer database systems preferred.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong attention to detail, organization, follow-up, and ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Proactive approach to resolving issues and keeping orders moving.
• Bilingual English/Spanish skills preferred.

Position Type/Expected Hours of Work:

• Non-exempt
• Hours: 8:00AM to 5:00PM
• (Hours subject to change depending on the needs of the Business)

Benefits & Perks:

• Excellent medical, dental and vision benefits
• 401K plan with 4% employer match
• 11 paid holidays, 10 PTO days
• Free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

Equal Opportunity Employer

Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at (909) 598-5488.