Technical Training Manager
- Conduct individual and team skills gap analyses.
- Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations.
- Coordinate product-related training, including presentations of new features and simulation activities in a demo environment
- Oversee implementation of LMS including vendor selection and deployment.
- Ensure all new hires undergo essential technical training and ongoing training certification.
- Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement.
- Schedule in-house educational sessions.
- Measure improvements in employees' job performance at the end of each course.
- Gather feedback from trainees and instructors and recommend suggestions to the learning process.
- Acting as the main point of communication regarding training and requirements between customers and Customer Service Department.
- Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals.
- Delegate work assignments effectively to trainers and writers to meet set goals.
- Manage all customer queries regarding training and resolve issues in coordination with the relevant departments.
- Determine adequate skill and performance enhancement programs to keep training team technically sound and updated to enhance their productive.
- Ensure that company safety guidelines are followed by team members.
- Monitor and manage expenses within the allotted budget.
- Work with various teams to achieve optimum customer service, profitability, and cost effectiveness.
- Oversee performance evaluations, appraisals, and training needs for team members.
- Travel is expected for this position.
- Excellent customer service skills.
- Proven work experience (3 years) as a Technical Training Manager or similar role.
- Strong leadership.
- Results-orientated and able to work in different environmental conditions.
- Ability to travel.
- Proficiency in MS Office (Outlook, Word, Excel).
- Experience in developing technical course content.
- Knowledge of web-based learning platforms and modern educational techniques
- Excellent communication skills with the ability to explain technical terms using simple language.
- Additional certification in training (e.g., Certified Technical Trainer) is a plus. BYD North America
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
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