Associate Manager, Business Applications (Remote)

As an Associate Manager Business Applications, you will drive the systems (Salesforce) that power commercial success. In this role, you will lead and contribute to critical platforms and integrations that keep teams connected and performing at their best. If you enjoy balancing hands-on technical execution with team leadership, this is your opportunity to make a measurable impact in a fast-paced, enterprise environment.

What You Will Do

• Lead, coach, and develop a team of Business and Platform Analysts, setting clear priorities, workload distribution, and delivery expectations
• Manage end-to-end incident response by serving as escalation lead, resolving high-impact production issues within defined service levels
• Execute and oversee user acceptance testing (UAT), including test script creation, defect tracking, and release validation
• Troubleshoot and resolve complex issues across Salesforce, mobile applications, CPQ systems, and integrations
• Prioritize and execute work across incidents, enhancements, administrative tasks, and production support to meet delivery timelines
• Participate in on-call rotation to restore service during critical incidents and ensure continuity of operations
• Maintain and improve documentation, standard operating procedures, and knowledge base to support consistent delivery
• Identify and implement process improvements that increase delivery efficiency, release quality, and operational predictability

What You Will Need

Required

• Bachelor’s degree
• Minimum 6 years of experience supporting Salesforce or enterprise CRM platforms
• Experience in incident management, system enhancements, and release cycles in enterprise applications

Preferred

• Minimum 2 years of people management or team leadership experience
• Experience working within the medical-technology (med-tech) space
• Experience supporting healthcare CRM and integrated to mobile applications, such as CPQ, SAP or ServiceMax
• Experience working in large, matrixed, or regulated enterprise environments
• Salesforce or related platform certification

Posted Date: 05/08/2026
This role will be posted for a minimum of 3 days.

United States of America Pay Ranges:

• USN : $102,600 - $171,000 USD Annual
• US5 : $107,700 - $179,600 USD Annual
• US10 : $112,900 - $188,100 USD Annual
• US15 : $118,000 - $196,600 USD Annual
• US20 : $123,100 - $205,200 USD Annual
• US30 : $133,400 - $222,300 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.