Call Center Representative (Mandarin Fluency) (Los Angeles)

Call Center Agent (Mandarin Fluency)

Onsite, Los Angeles, CA 90017

$18-23/hr

Summary:

Be the voice of our bank and make a meaningful impact on every customer interaction. As a Call Center Agent, you’ll provide high-quality support, resolve customer inquiries, and help build lasting relationships that strengthen customer loyalty and trust in our brand.

What You’ll Do

Customer Support & Engagement (100%)

• Serve as the first point of contact for customers via phone and email, delivering prompt, friendly, and effective support
• Resolve customer inquiries and issues with professionalism and empathy
• Provide basic technical assistance when needed, ensuring a smooth customer experience
• Meet and exceed performance goals, including call volume, handling time, and customer satisfaction scores

Communication & Service Excellence

• Use provided tools, scripts, and your product knowledge to guide conversations and deliver accurate information
• Build rapport with customers while identifying opportunities to enhance their experience

Documentation & Systems

• Accurately document customer interactions and maintain up-to-date records in the CRM system
• Ensure all customer information is handled with care and attention to detail

Additional Responsibilities

• Complete all required training, including Bank Secrecy Act (BSA) and regulatory compliance, in a timely manner
• Adhere to all bank policies, procedures, and regulatory requirements
• Support team and departmental initiatives as needed

What We’re Looking For

Experience & Skills

• 3+ years of experience in a customer-facing role (call center or retail environment preferred)
• Strong problem-solving skills with the ability to think critically and make sound decisions
• Excellent customer service skills and professional phone presence
• Clear and effective written and verbal communication skills
• Strong attention to detail and organizational skills
• Comfortable using technology, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and CRM systems
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Self-motivated with the ability to work independently and collaboratively
• Fluency in Mandarin required

Personal Attributes

• Adaptable and quick to learn new systems and processes
• Customer-focused with a strong sense of ownership and accountability
• Positive attitude and team-oriented mindset

Work Environment & Physical Requirements

• Primarily office-based role with extended periods of sitting and computer use
• Occasional standing, walking, and lifting of materials up to 30 lbs