Phone Repair Technician

Job Description

Job Description

ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.

If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.

Come join us in our mission of being the Human Side of Hardware!

As a Mobile Repair Technician, you’ll be hands-on diagnosing and repairing mobile devices while meeting manufacturer quality standards and performance goals. Your first 90 days will be focused on getting certified, building confidence across devices, and hitting repair benchmarks—all while working alongside a collaborative, supportive team.

If you love taking things apart, putting them back together better than before, and keeping up with the latest tech, this role is for you.

• Review and diagnose customer devices, analyzing the performance to determine details of equipment problems

• Meet repair quality, volume, and turnaround time KPIs, especially during your first 90 days.

• Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures, and trainings

• Ability to consistently produce 80+ quality mobile repairs per work week and during periods of high volume

• Ability to push, pull, and lift 50+ lbs on a consistent basis

• Maintain a clean and organized work station to manufacturer and organization standards

• Repair devices across Apple iOS and Android ecosystems, according to requirements, using hand or power tools

• Resolve issues with manufacturer’s internal service teams, requiring verbal and written communication

• Keep track of devices and parts inventory while performing repairs, maintaining an accurate inventory

• Update and close repair ticket, using internal systems, with effective and efficient details

• Learn and use new processes and procedures as required for repair process

• Execute repairs within turnaround times and quality to the clients and organizations standards as agreed

• Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values

• Assist in department cycle counts, escalating discrepancies to leadership

• Other duties as assigned by leadership

• 0-1+ years experience performing iPhone, Android or tablet repairs

• Certifications including ACMT, ACiT, iPhone and Google/Android certifications

• Committed to staying current on technology, procedures and training for manufacturers

• Comfortable with written and verbal communication

• Reliable and maintains regular and punctual attendance

• Knowledge of Microsoft Excel, Word, or the Google Suite

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best

• 401(k) with employer match—because your future matters

• Company-paid Life Insurance, plus HSA & FSA options

• Employee Assistance Program (EAP) for real support when you need it

• Adoption Assistance to help grow your family

• Commuter Benefits for an easier ride

• Free Coursera Professional Certifications to level up your skills

• Generous vacation & sick time, plus paid time off to give back to your community

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.