Talent Operations Coordinator

Reporting to the Senior Manager of Talent Operations, the Talent Operations Coordinator (TOC) supports the entire employee lifecycle, from onboarding through offboarding. The TOC provides consistent operational support to the Talent team across all North American entities and serves as the team’s operational backbone, helping to ensure an excellent experience for approximately 8,000 employees.

Areas that play to your strengths

All the responsibilities we'll trust you with:

• Process employee relocations through the vendor portal and manage any exceptions.

  Deliver a premium onboarding experience from day one by conducting new-hire onboarding calls.

  Take ownership of new-hire compliance by completing I-9 forms and auditing new-hire paperwork.

• Manage voluntary termination processes and assist Talent Business Partners (TBPs) with involuntary terminations as needed.

  Submit IT separation requests and coordinate with IT regarding the return of company equipment.

  Complete and submit HR separation forms, including final pay details.

  Draft and send exit emails to departing employees, including all required state documents.

• Manage unemployment claims through the vendor portal.

  Provide additional compliance support to the business, including state-required posters, handouts, reporting, follow-up, and communications.

  Support the Compensation team with minimum wage updates.

  Prepare confirmation letters for off-cycle pay adjustments and in-role promotions.

  Prepare repayment and recoupment letters as needed.

• Submit leaves of absence (LOAs), terminations, and changes to title, manager, or organizational structure as requested.

  Ensure digital personnel files are complete and send updated documents for signature through the third-party platform.

  Assist with responding to questions and resolving issues in Zendesk related to IT, Payroll, and Benefits.

  Handle Level 1 Talent systems questions and issues (ECM, My Wings, and Amplify).

  Create SAP reports on an ad hoc basis as requested by Talent Business Partners (TBPs) and Talent Centers of Excellence (COEs).

• Host on-site training events.

  Partner with Centers of Excellence on Talent Playbook updates and communications.

  Process tuition assistance reimbursements.

  Support new leader assimilation and other training sessions.

  Provide coaching on tools and talent resources (Amplify, ECM).

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• A minimum of a high school diploma or equivalent (GED) is required; a bachelor’s degree is strongly preferred.
• Must have a basic understanding of HR processes, policies, and systems.
• Demonstrated success in managing multiple projects and priorities simultaneously.
• At least one year of experience providing high-quality customer service to deliver a superior experience for employees.
• Working knowledge of how leaves and benefits are integrated.
• Must be a proactive problem solver and collaborative team player who is detail-oriented and adaptable; a self-starter who requires minimal supervision and can support requests from multiple stakeholders.
• Ability to handle sensitive and confidential information appropriately.
• Proficiency with the Microsoft Office Suite, especially Excel and Word.
• Strong attention to detail and solid organizational skills.
• Willingness to learn and grow within the HR function.

• Travel 0-10%
• Permanent
• Benefits eligible