Medical Information Service Technician (West Hollywood)

Pacer Group
West Hollywood, CA

Health Information Services Technician

Location: West Hollywood, CA

Specialty: Non-Clinical Health and Information Management

Shift: Day (5 x 8 Hours) 8:00 16:30

Positions: 6

Position Details

  • Start: ASAP
  • Role Type: Temporary Onsite
  • Schedule: Monday Friday, 8:00 AM to 4:30 PM

Required Experience & Skills

  • Minimum 3 years of relevant experience in:
  • Processing medical records requests for patients, providers, law firms, attorneys, etc.
  • EPIC Release of Information (ROI) module (minimum 1 year required)
  • HIPAA and Release of Information procedures
  • Use of Kofax, PDF applications, and e-fax systems
  • Data entry and processing accuracy of 95% or higher
  • Preferred: RHIT/RHIA credential (not required)

Key Responsibilities

  • Receive and prioritize requests from multiple sources and process through the appropriate systems within required timelines.
  • Ensure compliance with State and Federal regulations and HIPAA privacy standards.
  • Address customer inquiries for patient information, assist callers with making requests, and provide general customer service.
  • Educate customers on confidentiality and privacy regulations.
  • Identify and respond appropriately to internal and external customer needs using available resources.

Skills Required

  • EPIC ROI (Release of Information module)
  • Strong data entry accuracy
  • Knowledge of HIPAA laws and confidentiality protocols
  • E-fax handling, PDF editing/processing tools
  • Excellent organizational and communication skills

Facility Highlights

  • Type of Facility: Non-Clinical Health and Information Management
  • Location: West Hollywood, CA
Posted 2025-08-15

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