Transaction Operations Support Analyst - Telework Hybrid

Job Description and Duties

Applicants who previously applied in response to Job Posting JC-491315 with the final filing date of 10/03/2025, must reapply to be considered for this recruitment.

This position is located at the DMV Headquarters in Sacramento.

Under the general direction of the Supervisor II, Specialized Transactions Section, the Analyst II/I acts as the lead Transactions Projects and Reporting Analyst. Participates on transactions automation projects, provides technical user support for HR systems, and pull extensive reports from the Management Information Retrieval System (MIRS).

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the “ EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING ” box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the .

Working Conditions

Part-time telework available. Telework requires California residency.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Must be able to follow verbal and written instruction, communicate effectively, and possess strong organization, time management, and customer service skills. Must demonstrate dependability, and be able to work independently or within a team atmosphere. Knowledge of general office equipment and proficient with Outlook, Word, Excel, and Filemaker Pro.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

- Must be able to follow verbal and written instruction, communicate effectively, and possess strong organization, time management, and customer service skills.
- Knowledge of general office equipment and proficient with Outlook, Word, Excel, and FileMaker Pro.
- Knowledge of, or experience with, MIRS and/or personnel transactions.
- Experience with reporting, presenting, and communicating complex information.
- Ability to interpret and apply laws, rules, regulations, bargaining unit contracts, and/or control agency directions.
- Experience with process improvement and automation.

Benefits

The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.

• Benefits summary –
• Benefits afforded by membership in the California Public Employees’ Retirement System –
• Benefits and protections provided to public employees by the State Civil Service –
• Job descriptions and pay scales –

Written Response

1. Please describe your specific experience working on automation or process improvement projects.
2. Please give an example of a time where you analzyed a report, process, or system, and provided feedback to improve the way it was being done.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other -

  A written response to the items listed in the Written Response section below, no more than 1 page in length with no less than Arial 12-point font and 1-inch margins, submitted as a separate document. A Resume does not take the place of a written response.

  Written responses may be similar in format to a Statement of Qualifications. Be sure to follow all instructions closely. For helpful tips on crafting a strong SOQ, view CalHR’s video at .

  Candidates are advised to:

  • use simple formatting (avoid justified text, large text boxes, or custom bullets),
  • use standard fonts like Arial or Times New Roman,
  • left-align the text,
  • save the written response as a PDF document, and “flatten” it before uploading by printing to PDF or using the “Save as PDF” feature, and
  • submit or upload the written response PDF document as part of the application package.