Client Education Specialist

About NEXGEN Asset Management

NEXGEN Asset Management is the industry-leading Enterprise Asset Management (EAM) software that combines a robust Computerized Maintenance Management System (CMMS) with advanced asset management planning tools. Backed by over 25 years of expertise, our web-based software supports comprehensive asset management programs, empowering organizations in utilities, facilities, manufacturing, fleet management, and more to maximize operational efficiency, predict risks, and drive strategic capital planning with future-forward insights powered by NAMI AI.

Job Overview

NEXGEN Asset Management is looking for a Client Education Specialist to join their Client Success team. NEXGEN's Client Success Team is focused on delivering exceptional customer service, learning tools, training resources, and engagement opportunities for clients to ensure they're using NEXGEN to meet their asset management goals. The Client Success Team leads software trainings, hosts online webinars, moderates NEXGEN's online community space, and runs the NEXGEN support portal. Join our team's education division to help new users of our software learn the system and make a lasting impact with their organizations.

To excel in this role, you should be excellent in verbal and written communication and be unafraid when talking to large groups. We are looking for an extroverted personality that is comfortable presenting to groups of various backgrounds and is willing to travel to new places to conduct in-person trainings. 

The perfect candidate would be someone with teaching, training, and/or facilitation experience that enjoys solving complex problems or prefers to explore technical applications. Applicants confident with online learning tools and interested in building online community spaces are also encouraged to apply.

This position is remote friendly! Our main office is located in Sacramento, California but applicants from other areas of California, Colorado, Florida, Iowa, Louisiana, Nevada, North Carolina, Oregon, and Washington are also encouraged to apply as long as they live within 2 hours of a major airport and can work from 8 AM - 5 PM PST for at least the first 6 months of employment

This position will require overnight travel and potential weekend travel. Applicants should be comfortable traveling via airplane or car.

Responsibilities

• Effectively lead in-person and virtual trainings with clients that focus on learning objectives.
• Oversee deliverables for major training projects and meet deadlines.
• Create learning content using UDL methods.
• Prepare and plan webinar and/or conference content for existing clients to increase engagement.
• Evaluate existing training practices and adjust as needed to improve the learner experience.
• Collaborate with Subject Matter Experts to prepare training content for major trainings.
• Document new features via knowledge base articles, interactive coursework, and/or short videos.
• Travel as needed to client sites, up to 25% of role responsibilities. Travel responsibilities may include overnight travel and weekend travel.
• Serve as a NEXGEN product expert.

Requirements

• Bachelor's degree in education, English, teaching or relevant field.
• 3+ years of experience as a Teacher, Trainer, Tutor, or other relevant position.
• Experience creating online or in-person training content.
• Professional presentation/facilitation experience.
• Excellent verbal and written communication skills.
• Proficient in MS Office.
• Excellent time management and organizational skills.
• Ability to multitask.
• Ability to work under pressure and prioritize tasks.
• Ability to work in a team with a positive attitude.
• Excellent customer service skills.

Nice to haves:

1. Experience with documenting complex topics

2. Experience with creating and editing educational videos

3. Understanding or familiarity with the field of enterprise asset management

4. A desire to completely master and grow into a position

Compensation

Starting salary of $70,000/year based on experience. 

What is NEXGEN Asset Management?

NEXGEN Asset Management is an Enterprise Asset Management system that allows cities, utilities, and facilities to increase the longevity of their assets. Founded by an engineer frustrated with the lack of effective asset management tools, NEXGEN has grown to a prominent software organization that keeps its clients at the heart of everything they do.

NEXGEN Core Values

Courage 

• Do the right thing & not be afraid of taking smart risk 
• Be bold and make intelligent decisions 
• Take initiative even when faced with adversity 

Innovation 

• Promote innovation & continuous improvement 
• Approach work with intellectual curiosity 
• Follow the best practices of the industry 

Respect 

• Treat others with respect & professionalism
• Be honest, open, and forthright
• Approach the organization, clients and team with integrity 

Proactive

• Anticipate & take the initiative to achieve results
• Be aware of situation and environment 
• Anticipate needs and take initiative to address 

Results 

• Deliver exceptional results 
• Hold yourself accountable to deliverables and deadlines 
• Strive for excellence 

Community 

• Build a community of co-workers and clients 
• Family-driven culture of teamwork 
• Connect on a personal level with team and clients

Why Work at NEXGEN?

NEXGEN team members like to joke that NEXGEN's unofficial motto is "Hawaiian Vibe, Manhattan Drive". Team members at NEXGEN experience a laid-back work environment that still focuses on results and achievement. Our office is dog-friendly, so you always have a furry friend to say hello to and we believe in promoting from within. NEXGEN is an equal opportunity employer, and we are committed to creating an inclusive environment for all employees. Apply today or visit our website at nexgenam.com to learn more about us!

Additional Information

• NEXGEN is an equal opportunity employer.
• The salary range listed is the starting range for applicants and is based on prior experience and an applicant's interview.
• NEXGEN offers excellent benefits.
• Applicants willing to grow with the organization are encouraged to apply