Assistant Store Leader
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; paid time off; paid sick leave; and parental leave and benefits.
- Assists Store Leader with hiring and training new Team Members.
- Assists with coordinating the day-to-day workflow of Team Members in the operation; supports Team by providing direction.
- Assists the Store Leader with employment actions, including discipline and termination of Team Members in accordance with company policy.
- Monitors the store’s level of performance, identifying and facilitating opportunities to increase productivity and efficiency.
- Assist customers with questions or price discrepancies.
- Enforces the proper use of sales pitches with the Team.
- Maintains proper cash accountabilities at POS registers.
- Performs other duties as assigned.
- Must have strong leadership and communication skills.
- Must have excellent customer service skills.
- Must be able to read, count, and write accurately.
- Must be able to work various hours, weekends, and holidays.
- Must be able to smile and maintain a clean appearance as per the dress and grooming standards.
- Must be able to assign and delegate tasks.
- High school diploma or equivalent preferred
- Prolonged periods standing and working on the cash register or related equipment.
- Must be able to lift up to 15 pounds at times.
- This person will work outside in a loud environment due to car wash equipment. This person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching, and stooping.?
- Planning & Organizing: You are an expert at driving memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience.
- Business Acumen: You contribute to the overall financial success of the store by partnering with the Store Leader to analyze reporting and daily trends to make strategic business decisions.
- Inspiring Others: You are all about motivating and inspiring your team through Quick Quack’s core values (Smart, Kind & Driven).
- Execution: You clearly communicate the standards of Quick Quack Car Wash and monitor outcomes to ensure everyone adheres to companywide policies and procedures.
- Delegation & Empowerment: You provide clear expectations, involve others in developing plans and hold team members accountable to customer service standards.
- Selecting Talent: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs.
- Building Talent: You take pride in developing your team to ensure they provide outstanding service to the best of their abilities and are prepared for future growth.
- Coaching: You know that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans.
- Decision Making: You actively seek data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results.
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