Business Service Officer (Supervisor)

Job Description and Duties

Under the general supervision of the Business Service Officer (BSO) II (Supervisor) , the BSO I (Supervisor) oversees all operations relative to staff in the Flexible Administrative Support Team (FAST), mailroom , and reception . The BSO I (Supervisor) coordinates office moves , facilities , administrative and technology services . The BSO I (Supervisor) serves as the CalCard holder and reconciles monthly CalCard statement. The BSO I (Supervisor) supervises the planning and flow of work ; assigns and reassigns staff to meet changing workload conditions; plans, reviews, evaluates, and recommends changes to operating procedures and directs their implementation through subordinates, including the preparation of manuals, and performs a wide variety of administrative duties to maintain the business service functions of a large legal office . The BSO I (Supervisor) establishes and maintains positive working relationships and effective communication between professional and support staff . The BSO I (Supervisor) facilitates the procurement of minor and major equipment for the mailroom and reception . Determines if supplies and equipment meet the needs of the office and makes recommendations for replacement equipment. Recruits and hires business services personnel ; assures that employees receive adequate training and monitors continuing training efforts . This job requires occasional tasks that require driving , bending/stooping , carrying/lifting up to 40 pounds .

You will find additional information about the job in the .

Working Conditions

Partial telework and/or in-office options are available. Schedules are based on business needs and may be re-evaluated as Department needs change.

Special Requirements

• A fingerprint check will be required.
• Clearly indicate the Job Control Code ( JC-523503) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
• Please be certain that your application package is thorough and completely filled out describing in detail your background experience and/or education duties. All applications will be pre-screened and only the most qualified and competitive applicants will be included in the interview and hiring process.
• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to inspire good morale and motivate staff; proven ability to provide exceptional customer service.
• Ability to work cooperatively and tactfully with staff and management; demonstrated initiative and willingness to assume increased responsibility.
• Ability to write and communicate effectively; use of tact and discretion in dealing with confidential and sensitive issues.
• Excellent organizational skills; ability to effectively carry out multiple priorities/tasks.
• Good computer skills and knowledge of Word and Outlook are desired; willingness to learn computer programs and advanced technology for service improvements or enhancements.
• Knowledge of office policies and procedures, experience in developing standard operating procedures and/or ability to develop and present new concepts.
• Ability to maintain professionalism under pressure.
• Good attendance and punctuality are required.
• Prior supervisory experience or experience in a lead capacity is desirable.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Examination Link

To be considered for the job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have eligibility, you must take the exam for this classification.

Please note: A separate application is required for the examination and must be submitted to the address on the examination bulletin. Examination links can be found below:

Business Services Officer I (Sup): CalCareers

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover Letter
• Statement of Qualifications - The SOQ is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for this position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length.
  Important Information: Applicants are prohibited from using unauthorized materials or technology (e.g., internet search engines such as Google), or artificial intelligence software (e.g., ChatGPT, Jobscan, Kickresume, etc.) that might serve to aid them in the application package.